Customer Experience Strategist

2 weeks ago


Angeles City, Central Luzon, Philippines Sutherland Full time

At Sutherland, we're dedicated to crafting exceptional experiences for our clients' customers. As a Customer Experience Strategist, you'll be instrumental in making this vision a reality.

About the Role

We're seeking an organized and reliable individual to join our team as a Customer Experience Strategist. In this role, you'll collect and analyze customer feedback from internal and external channels, identifying opportunities to improve our services.

Your key responsibilities will include:

  • Ensuring compliance with key initiatives by tracking complaints and reporting on status
  • Managing projects that result in identified issues being prevented or mitigated for future customers

We're looking for someone with creativity, proactivity, and a bias for action. Prior experience collecting and analyzing customer feedback is preferred, but prior experience aggregating and analyzing information or data is a foundational requirement.

You'll also need to be able to inspire others to action and influence without authority, create Customer Journey Maps, Employee Journey Maps, and identify opportunities for improved process or design.

We're passionate about learning and staying agile in a rapidly changing landscape. If you share our passion for delivering exceptional customer experiences, we encourage you to apply.



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