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Customer Experience Director
3 weeks ago
Sutherland, a digital transformation company, seeks an organized and reliable individual to join our team as a Customer Experience Manager. As part of a driven and supportive group, you will contribute to building a fulfilling career and help us achieve success.
Key Responsibilities:- Gathering and analyzing customer feedback from internal and external channels to identify opportunities and champion the voice of the customer.
- Ensuring compliance with key initiatives, tracking complaints, reporting on status, and managing projects that prevent or mitigate issues for future customers.
- Developing strategies to reduce negative comments by tracking and disseminating best practices that result in positive customer experiences.
We're looking for individuals with creativity, proactivity, and a bias for action. Our most successful candidates have experience in marketing, organizational development, psychology, or customer experience, along with exceptional project leadership skills and attention to detail.
A passion for learning and excellent written communication skills are essential. Strong research skills and the ability to inspire others to action are also necessary. Additionally, you should be able to create Customer Journey Maps, Employee Journey Maps, and identify opportunities for improved process or design.
