Lead-Customer Experience

Join to apply for the Lead - Customer Experience role at Sutherland.About SutherlandArtificial Intelligence, Automation, Cloud engineering, and Advanced analytics are core to our expertise. We work with iconic brands worldwide, leveraging market-leading technology and business process excellence to drive digital transformation and optimize critical...

About the RoleThe Customer Experience Lead | Quality Analyst is responsible for ensuring accuracy and adherence to guidelines in customer transactions, delivering high-quality customer experience and employee engagement.This key role involves:Evaluating transactions for process compliance and quality standards.Participating in calibration sessions and...

Role OverviewWe are seeking an experienced Business Process Manager to oversee and supervise a team of customer-facing associates. The successful candidate will be responsible for ensuring quality service is delivered to internal and external customers, both online and offline.Key ResponsibilitiesLead and motivate a team of agents to deliver exceptional...

About the RoleThis is an exciting opportunity for a motivated individual to join our team as a Customer Experience Lead.The successful candidate will be responsible for analyzing data, interpreting findings, and identifying patterns or areas of improvement.They will also be responsible for developing recommendations and implementing improvements to enhance...

Company DescriptionSutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.Job DescriptionSutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The...

Sustainable customer satisfaction is critical to the success of any business. As a dynamic and customer-focused professional, you will be responsible for developing and implementing effective customer experience strategies that align with organizational goals.Key ResponsibilitiesDevelop Customer Experience Strategies: Design and implement comprehensive...

About Sutherland GlobalSutherland Global is a leading digital transformation company that focuses on delivering exceptional experiences for both customers and employees. With over 30 years of experience, we have established ourselves as trusted partners in customer care. Our mission is to make every experience delightful, instantaneous, relevant, predictive,...

Job OverviewSutherland is a global leader in digital transformation, and we are seeking a skilled Customer Service Consultant to join our team.In this role, you will be responsible for providing exceptional customer service to consumers through inbound calls, responding to inquiries about products and services, processing payments, and performing general...

We're Sutherland, a digital transformation company with a passion for delivering exceptional experiences. As an Experience Improvement Lead, you'll play a critical role in helping us achieve this goal.Key ResponsibilitiesYou'll be responsible for:Collecting and analyzing customer feedback to identify opportunities for improvement.Ensuring compliance with key...

About Us:We are a global corporation dedicated to delivering exceptional customer experiences. We are seeking an experienced Operations Manager to join our team and help us achieve our goals.Job Summary:Develop and execute customer service strategies that align with the company's objectives.Lead and manage the delivery team, including task delegation,...