Support Expert

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱3,500,000 - ₱6,000,000
Customer Support Specialist Role

This is a customer-centric position where you will provide top-notch assistance to customers.

Key Responsibilities
  • Communicate with customers to handle and resolve queries in a timely manner
  • Elevate issues and collaborate with internal teams to investigate and find solutions
  • Develop expertise in all aspects of customer support, focusing on delivering exceptional customer experiences
  • Identify trends in customer issues and escalate concerns to drive continuous improvement
  • Continuously review and improve processes, templates, and systems to enhance the customer experience or facilitate self-service capabilities
Requirements
  • Experience in a CS environment, preferably B2C
  • Excellent communication skills and sound decision-making abilities
  • Proven ability to take ownership of tasks and investigations, and own outcomes
  • Self-motivated individual with strong organizational skills and analytical approach to problem-solving
  • Strong interpersonal skills for effective communication with internal and external stakeholders
  • Ability to work under pressure with varied deadlines and priorities
  • Analytical mindset to identify trends and implement corrective actions
  • Capacity to work independently and as part of a team
Desirable Skills
  • Knowledge of general operations within financial services and FinTech
  • Working experience in a Financial Services or FinTech company
  • Proficiency in Zendesk (or similar CRM)
  • Understanding of KYC and/or AML principles
Why This Opportunity?
  • Make a Global Impact: Directly influence millions of users worldwide
  • Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities
  • Thrive in a Connected Organization: Collaborate with colleagues across international hubs
  • Embrace a Principle-Driven Culture: Work in an organization guided by strong principles and values that help achieve more than possible
  • Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements

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