Expert Cloud Support Specialist

12 hours ago

Iloilo City, Western Visayas, Philippines beBeeSolutions Full time $60,000 - $75,000

We are seeking a skilled Technical Solutions Specialist to provide expert-level support for our cloud-based platform. This role involves collaborating with clients and internal teams to ensure seamless deployment and operation of our solutions.

Main Responsibilities:

  • Support large-scale deployments across enterprise environments
  • Collaborate with consulting team for smooth handovers from implementation to support
  • Analyze, troubleshoot, and resolve product issues efficiently; respond to tickets within defined SLAs
  • Review and validate templates based on client needs
  • Meet with clients to resolve technical issues and propose interim solutions when needed

Key Skills:

  • Technical or software support experience in SaaS or cloud-based environments
  • Proficiency in AWS services, CLI, and management tools (AWS certifications a plus)
  • Strong troubleshooting skills in web environments (HTML, XML, browser dev tools)
  • Able to communicate fluently in English
  • Holding a strong sense of ownership and urgency in managing client issues
  • Possessing excellent communication, documentation, and organizational skills

Benefits:

  • Opportunity to work with high-profile enterprise clients
  • Collaborative team environment
  • Professional growth and development opportunities

Additional Requirements:

  • Familiarity with software QA, testing methodologies, and version control tool
  • Ability to stay up-to-date with relevant technologies and best practices

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