Technical Support Expert

23 hours ago

Iloilo City, Western Visayas, Philippines beBeeSupport Full time ₱30,000 - ₱45,000
\About the Role\

Are you passionate about delivering exceptional support and making a real difference in people's online success? As a Technical Support Specialist, you will play a key role in helping our customers overcome technical challenges and achieve their goals.

\

We're looking for someone who is not only knowledgeable about web hosting fundamentals but also has excellent communication skills and experience in customer support. If you're a team player who thrives in a fast-paced environment and is eager to learn and grow with us, then this might be the perfect opportunity for you.

\Key Responsibilities\
  • \
  • Provide expert support on various technical issues via live chat and tickets.\
  • Simplify complex technical problems into actionable steps that customers can follow.\
  • Contribute to projects that enhance the customer experience based on evolving customer and organizational needs.\
  • Stay up-to-date on product updates, services, features, and the latest web hosting technologies.\
  • Proactively identify and implement improvements to your work, team, and department.\
    • \Requirements\
      • \
      • Fluent English language skills (C1 or native).\
      • Experience in customer support in tech or SaaS environments, preferably through live chat.\
      • Exceptional communication skills.\
      • Understanding of web hosting fundamental concepts.\
        • \Benefits\
          • \
          • Limited growth opportunities, including training programs and access to industry-leading resources.\
          • Flexibility to contribute from home with weekly rotating timelines.\
          • Recognition of hard work through company events and milestone gifts.\

This is an exciting opportunity to join our dynamic team and take your growth to new heights

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