Support and Solutions Expert

2 days ago

Iloilo City, Western Visayas, Philippines beBeeExpert Full time ₱900,000 - ₱1,200,000
Technical Expertise Opportunity

We are looking for a highly skilled and motivated Technical Support Specialist to join our team.

This is an exciting opportunity to work with a dynamic team, providing expert support on our products and services. As a Technical Support Specialist, you will be the primary point of contact for customers, resolving technical issues and providing solutions that exceed their expectations.

You will work closely with our product development team to identify and implement improvements to our products and services, ensuring that they meet the evolving needs of our customers.

We offer a comprehensive training program to ensure that you have the skills and knowledge required to excel in this role.

The successful candidate will be fluent in English, have excellent communication and problem-solving skills, and a strong understanding of web hosting fundamental concepts.

You will also have experience working in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

If you are passionate about delivering exceptional customer service and have a keen interest in technology, we would love to hear from you

About You

  • Fluent in English (C1 or native), written and spoken
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions
  • Exceptional communication skills
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting)

Your Skills And Experience

  • Advanced understanding of web hosting technologies, server management, and performance optimization
  • Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms
  • Experience contributing to or improving AI-powered systems

What makes you stand out

  • Excellent problem-solving skills
  • Able to work independently and as part of a team
  • Strong communication and interpersonal skills
  • Able to prioritize tasks and manage multiple projects simultaneously

What You Get


Growth Opportunities: We provide limitless learning opportunities, including 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries and industry-leading subscriptions.

Flexibility & Autonomy: Enjoy the flexibility to contribute from home, with weekly rotating timelines (morning, day, and night) making it easier to balance studies or other personal priorities.

Wellness Simplified: Your health comes first with company-provided sick days and recharge leave.

Work Hard, Party Hard: Recognize hard work with company events like Workations, Town Hall, Meet the Client initiatives and team-building experiences.

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