IT Support Professional

4 days ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱4,500,000 - ₱8,000,000

Job Title: Technical Support Specialist

About the Role

We are seeking a highly skilled and detail-oriented technical support specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to end-users across the organization. This remote role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices
  • Diagnose and resolve hardware, software, and network issues remotely
  • Document and manage support requests through an ITSM/ticketing platform
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions
  • Escalate complex incidents to senior technicians as required
Required Skills and Qualifications
  • Demonstrates exceptional organizational, time-management, and follow-up abilities
  • Maintains confidentiality and addresses sensitive requests with professionalism
  • Exhibits outstanding proficiency in written and verbal communication
  • Possesses strong interpersonal skills, supporting employees at all levels
  • Operates independently and excels in dynamic, remote work environments
  • Has prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices
  • Understands basic networking concepts and is adept at troubleshooting issues
  • Familiar with Microsoft 365 applications, including Exchange Online, Teams, and OneDrive
About Us

We value diversity and inclusion and believe that everyone has a place in our organization. We strive to create a supportive environment where everyone can thrive.

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