L2 Microsoft Support Engineer

15 hours ago

Cebu City, Central Visayas, Philippines Agileit IT consultancy Full time $60,000 - $80,000 per year
Position Overview

We are looking for a skilled and experienced L2 Microsoft Support Engineer to join our IT operations team. This role involves handling escalated technical issues, providing in-depth support for Microsoft technologies, and collaborating with Level 1 engineers to resolve complex problems. The L2 Support Engineer will play a key role in maintaining IT systems, ensuring service reliability, and contributing to continuous improvement initiatives.

Key Responsibilities

·       Act as an escalation point for L1 engineers to resolve more complex technical issues.

·       Provide Level 2 support for Microsoft technologies including Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.

·       Troubleshoot advanced issues in Windows desktop/server operating systems and Active Directory environments.

·       Manage user accounts, groups, permissions, and policies in Microsoft Active Directory and Azure AD.

·       Assist with security configurations, patching, and compliance tasks for Microsoft environments.

·       Support networking issues related to DNS, DHCP, VPN, and connectivity in Microsoft ecosystems.

·       Document technical solutions, create knowledge base articles, and mentor L1 engineers.

·       Collaborate with L3 engineers or vendor support for unresolved or highly complex issues.

·       Monitor systems and proactively identify and resolve potential issues to ensure service reliability.

·       Assist in IT projects such as system upgrades, migrations, and deployments.

Requirements
Education & Experience

·       Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).

· –4 years of experience in IT support, with at least 1–2 years in a Level 2 support role.

·       Experience working in enterprise or managed service provider (MSP) environments is a plus.

Technical Skills

·       Strong knowledge of Microsoft 365 suite (Exchange Online, Teams, OneDrive, SharePoint).

·       Proficiency in administering Active Directory and Azure Active Directory.

·       Experience with Windows desktop and server operating systems.

·       Understanding of networking concepts including IP, DNS, DHCP, VPN, and firewalls.

·       Familiarity with Microsoft Intune, SCCM, or other device management tools is a plus.

·       Ability to analyze logs, run diagnostics, and resolve escalated incidents effectively.

Soft Skills

·       Excellent problem-solving and analytical skills.

·       Strong communication skills with the ability to explain technical concepts to non-technical users.

·       Team player who can collaborate effectively with L1 engineers and senior IT staff.

·       Customer-focused with the ability to manage multiple priorities in a fast-paced environment.

·       Proactive mindset with continuous learning attitude towards Microsoft technologies.

What We Offer

·       Competitive salary package aligned with L2 skillset and responsibilities.

·       Training and certification support for Microsoft technologies (e.g., Microsoft Certified: Modern Desktop Administrator, Azure Administrator).

·       Opportunities to grow into L3 or specialist engineering roles.

·       Collaborative work environment with a strong focus on professional development.

·       Comprehensive benefits and wellness programs.

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