Service Quality Analyst

Role DescriptionThis is a full-time on-site role as a BPO Quality Analyst located in Iloilo. The BPO Quality Analyst will be responsible for ensuring quality standards and consistency of service across all engagements and will collaborate with cross-functional teams to identify areas of improvement and promote process enhancements.QualificationsBachelor's...

**Job Summary**We are seeking a Service Delivery Quality Expert to join our team at HealthyBOS. As a key member of our quality team, you will be responsible for ensuring the highest standards of quality and consistency across all engagements. You will work closely with cross-functional teams to identify areas for improvement and implement process...

We are seeking an experienced Instrumentation Analyst to join our team at Metro Pacific Iloilo Water.Key Responsibilities:Inspect and calibrate water service meters and production metersConduct regular technical investigations and accuracy testingDevelop and implement quality control proceduresCollaborate with cross-functional teams to ensure smooth...

Job SummaryWe are looking for a skilled Set Up Analyst to join our team. In this role, you will be responsible for setting up and maintaining alarm settings, analyzing client needs, and working closely with clients to understand their requirements.Main Responsibilities:Configure and optimize alarm systems for maximum efficiency.Conduct thorough analysis of...

Lead Our Team as Cluster HeadAs the Cluster Head, you will drive the strategic direction and success of our market research operations, overseeing a team of analysts who deliver high-quality insights to internal and external clients.You will develop and implement effective market research strategies, analyse complex data sets, and provide actionable...

**About the Role**We are seeking a Performance Improvement Analyst to join our team at HealthyBOS. As a key member of our quality team, you will be responsible for identifying areas for improvement and implementing process enhancements. You will work closely with cross-functional teams to analyze data, prepare reports, and design and deliver training...

Stealth Monitoring is looking for talented individuals like you Be the next Workforce Management Analyst.Stealth's Workforce Analyst is responsible for ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensures that the organization has the right people with the...

Service Quality AnalystWe are looking for a dedicated and detail-oriented individual to join our team as a Service Quality Analyst. In this role, you will be responsible for ensuring the highest level of customer satisfaction and quality service delivery.Key ResponsibilitiesData validation and verification.Documentation of data and processes.Customer service...

OverviewProject Assistant is a dynamic web design, development, and marketing company committed to crafting exceptional digital experiences. Our team is a blend of creative visionaries and tech-savvy professionals dedicated to delivering innovative solutions that drive our clients' success.We aim to fill this role with a mid or senior-level Business Analyst...

We're seeking an experienced Operations Analyst to join our team. As an Operations Analyst, you'll work closely with our Monitoring Center team to ensure seamless day-to-day operations and identify areas for improvement.About Our MissionOur mission is to provide exceptional security services that exceed our clients' expectations while maintaining the highest...

About the RoleWe are looking for a highly motivated and experienced Business Analyst to join our team at Project Assistant. As a key member of our project operations team, you will play a critical role in delivering exceptional digital experiences for our clients.The successful candidate will have a strong background in technical business analysis, with...

Job Title: Quality Assurance DirectorWe are seeking a highly experienced Quality Assurance Director to lead our Quality Management System (QMS) initiatives.Main Responsibilities:Develop and implement QMS policies and procedures to ensure compliance with regulatory requirements.Conduct regular audits and assessments to identify areas for process...

Job TitleAssistant Manager - Transformational QualityAbout Gratitude PhilippinesWe are a dynamic organization dedicated to delivering exceptional service and quality experiences. Our team is passionate about driving excellence and making a positive impact.Job DescriptionMain Responsibilities:Develop and implement strategies to drive 'Next Gen' Shared...

The RoleAs an Operations Specialist, you will be responsible for providing universal operations support to branches and head office units. You will work within an assigned unit and perform duties as Test Functional Analyst and Change Management Analyst.As Test Functional Analyst, you will conduct automated and manual tests to ensure software meets...

About the CompanyCompany OverviewTranscom Worldwide Philippines, Inc. is a leading provider of customer experience solutions. We deliver high-quality services to clients across various industries through our team of highly skilled professionals.We are committed to providing exceptional customer experiences and continually strive to improve our services...

Job OverviewCarelon Global Solutions is seeking a highly skilled Workforce Management Real-Time Analyst to join our team.Main Responsibilities:Monitor and react to fluctuations in call volume to restore service levels quickly.Schedule activities around forecasted call patterns.Manage and adjust call routing during unusual call patterns to meet service level...

About the RoleWe are looking for a seasoned Business Analyst to lead our sales data analysis efforts and contribute to driving revenue growth at SAMLEX Global Services.This is an exciting opportunity to utilize your analytical skills and expertise to inform business decisions and drive strategic initiatives.Key Responsibilities:Work closely with the sales...

Stealth Monitoring is looking for talented individuals like you Be the next Quality Assurance Specialist - Apprentice.Stealth's Quality Assurance Specialist (QAS) is responsible for investigating incidents that happened at properties monitored by the Monitoring Center. Root cause analysis is performed to determine the root cause, corrective action and...

About UsGratitude Philippines is committed to delivering high-quality services that exceed our clients' expectations. Our team is dedicated to driving excellence and innovation in all aspects of our work.Job OverviewThis role plays a critical part in our organization's success by leading the development and implementation of strategies to drive quality...

Quality assurance analysts are responsible for testing, analyzing, and ensuring the quality of software, products, and systems. They confirm that products or services meet the standards set by the company or the industry in which you're working. QA has become synonymous with the software development process and technology products. However, jobs in quality...