Call Center Optimization Analyst
7 days ago
Carelon Global Solutions is seeking a highly skilled Workforce Management Real-Time Analyst to join our team.
Main Responsibilities:- Monitor and react to fluctuations in call volume to restore service levels quickly.
- Schedule activities around forecasted call patterns.
- Manage and adjust call routing during unusual call patterns to meet service level requirements.
The ideal candidate will have a strong understanding of call center operations, with experience in real-time management and a proven track record of improving efficiency and productivity.
We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
Requirements:- High school diploma or equivalent required.
- Minimum 2 years of call center operations experience, or an equivalent combination of education and experience.
- Preferred: Real-time management experience in a centralized call center environment.
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Workforce Optimization Specialist
7 days ago
Iloilo City, Western Visayas, Philippines XtendOps Full timeXtendOps, a leading company in workforce management, is seeking an experienced Workforce Management Analyst.The ideal candidate will have advanced forecasting skills, proficiency in creating long- and short-term forecasts using historical data, predictive modeling, and trend analysis.They will also possess strong technical aptitude, with advanced knowledge...
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Call Center Agent
2 weeks ago
Iloilo City, Western Visayas, Philippines TASQ Staffing Solutions Full timeTASQ is Hiring On-Site Call Center Agents in Iloilo CityWe are looking for English-proficient call center agents to join our team in Iloilo City.Application Process:Initial interviews will be conducted over the phone.Job Requirements:Education: At least two years of college completedExperience: Minimum one year in a call center environmentJob...
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Call Center Representative
6 days ago
Iloilo City, Western Visayas, Philippines EXL Service Phillipines Full timeShareJob DescriptionDescriptionThe Call Center Representative serves as the primary point of contact for customers, providing exceptional service and support by handling inquiries, resolving issues, and offering solutions. This role requires strong communication, problem-solving skills, and a customer-focused approach to maintain satisfaction and...
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Call Center Agent
4 days ago
Iloilo City, Western Visayas, Philippines TASQ Staffing Solutions Full timeTASQ is hiring call center agents in Iloilo City The pre-screening interview will be conducted over the phone, so please ensure your line is open.We are looking for English-speaking call center agents to join our on-site team in Iloilo City starting April 28.Candidates applying for the healthcare account should have completed at least 2 years of college...
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Call Center Agent
2 weeks ago
Iloilo City, Western Visayas, Philippines TASQ Staffing Solutions Full timeTASQ is Hiring On-Site Call Center Agents in Iloilo CityWe are looking for English-proficient call center agents to join our team in Iloilo City.Application Process:Screening interview will be conducted over the phone.Job Requirements:Education: HS or SHS graduate at a minimumExperience: No BPO experience requiredJob Responsibilities:Engage with customers...
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Call Center Agent
3 days ago
Iloilo City, Western Visayas, Philippines TASQ Staffing Solutions Full timeTASQ is Hiring Call Center Agents in Iloilo CityTASQ is seeking English-proficient call center agents to join our on-site team in Iloilo City on April 28.Minimum Qualifications:Applicants must have completed at least 2 years of college.At least 1 year of BPO experience in an international voice account.Willingness to work on site in Mandurriao, Iloilo...
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Call Center Representative
3 days ago
Iloilo City, Western Visayas, Philippines TORCH Solutions Full timeWe are seeking a highly motivated and experienced Call Center Representative to join our team at TORCH Solutions. As a key member of our customer experience team, you will play a vital role in delivering exceptional support and assistance to our clients' customers.This is an exciting opportunity to work in a dynamic and stimulating call center environment...
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Call Center Agent
4 weeks ago
Iloilo City, Western Visayas, Philippines TASQ Staffing Solutions Full timeTASQ is Hiring On-Site Call Center Agents in Iloilo CityWe are looking for English-proficient call center agents to join our team in Iloilo City.Application Process:Initial interviews will be conducted over the phone.Job Requirements:Education: At least two years of college completedExperience: Minimum one year in a call center environmentJob...
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Call Center Agent with Experience
2 weeks ago
Iloilo City, Western Visayas, Philippines Neksjob Corporation Full timeCall Center Agent with Experience - Up to 23k- Iloilo Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or servicesQualifications:HS grad (old curriculum) / SHS grad...
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Call Center Professional
20 hours ago
Iloilo City, Western Visayas, Philippines Neksjob Iloilo Full timeJob Summary:We are seeking a highly skilled Call Center Associate to join our team at Neksjob Iloilo. This role requires flexibility, excellent communication skills, and relevant work experience.Key Responsibilities:Foster strong relationships with clients through effective communicationUtilize basic computer navigation skills to navigate systems and...
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Call Center Medical Specialist
7 days ago
Cebu City, Central Visayas, Philippines V-Call Center Link Inc. Full timeJob DescriptionWe are seeking a highly skilled medical professional to join our team as a Call Center Medical Specialist.The ideal candidate will have a PHRN license, 1-2 years of work experience in a call center with a Healthcare/Insurance/Pharmacovigilance background, and excellent verbal communication skills.Main ResponsibilitiesEvaluate medical records...
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Staffing and Scheduling Analyst
7 days ago
Iloilo City, Western Visayas, Philippines XtendOps Full timeXtendOps is looking for a skilled Staffing and Scheduling Analyst to join their team.The ideal candidate will have expertise in advanced forecasting, data analysis, and reporting using analytics platforms such as SQL, Power BI, or Tableau.They will also possess strong technical skills, with experience in troubleshooting WFM tool issues and optimizing shift...
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Call Center Expertise
6 days ago
Iloilo City, Western Visayas, Philippines EXL Service Phillipines Full timeWe are looking for a highly motivated and experienced Call Center Expertise to join our team at EXL Service Philippines. In this role, you will be responsible for providing exceptional customer service and support by handling inquiries, resolving issues, and offering solutions.Job DescriptionThe successful candidate will have excellent communication skills,...
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IT Call Center Operator
3 days ago
Cebu City, Central Visayas, Philippines Call Center International Full timeAbout Our Team:At Call Center International, we pride ourselves on being a leader in the customer service industry.We strive to deliver exceptional service to our clients and their customers through our talented team of representatives.Our company culture emphasizes collaboration, innovation, and continuous improvement.Job Description:This role is an...
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Call Center Agent
4 weeks ago
Iloilo City, Western Visayas, Philippines Neksjob Full timeHiring CSR - Get up to 27k - IloiloDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or servicesQualifications:Without experience at all or with call center...
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Workforce Management Expert
7 days ago
Iloilo City, Western Visayas, Philippines Carelon Global Solutions Full timeJob DescriptionWe are seeking a highly skilled Workforce Management Real-Time Analyst to join our team at Carelon Global Solutions.Key Responsibilities:Monitor call volume demand in real-time and make data-driven decisions to optimize workforce allocation.Ensure optimal service levels by analyzing call center performance and adjusting schedules...
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Call Center Agent
4 weeks ago
Iloilo City, Western Visayas, Philippines TASQ Staffing Solutions Full timeTASQ is Hiring On-Site Call Center Agents in Iloilo CityTASQ is looking for English-proficient call center agents to join our team in Iloilo City ASAP.Application Process:The initial interview will be conducted over the phone.Benefits:Successful applicants will enjoy a competitive compensation package, which includes a higher basic salary along with skills...
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Call Center Agent
4 weeks ago
Iloilo City, Western Visayas, Philippines Neksjob Corporation Full timeJob Description: As a Customer Service Representative, your key duties include:Responding to incoming customer callsAddressing inquiries, troubleshooting issues, and providing solutionsOffering information and resolving complaints about our products and servicesQualifications:Open to fresh graduates or those with call center experienceHigh School Graduate...
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Call Center Agent
4 weeks ago
Iloilo City, Western Visayas, Philippines TASQ Staffing Solutions Full timeTASQ is seeking call center agents proficient in English to work on-site in Iloilo City.Initial interviews will be conducted over the phone.Job Requirements:Candidates should have completed two years of college with at least one year of experience in a call center setting.Job Duties:Responsibilities involve interacting with customers via phone, email, and...
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Call Center Agents
3 days ago
Iloilo City, Western Visayas, Philippines TORCH Solutions Full timeWe are seeking for a customer service representative position located in Iloilo. As a customer service representative, you will be responsible for providing excellent support and assistance to our clients' customers through various communication channels. This is an exciting opportunity to join a leading global provider of customer experience solutions and...