Quality Assurance Specialist
5 days ago
Stealth Monitoring is looking for talented individuals like you Be the next Quality Assurance Specialist - Apprentice.
Stealth's Quality Assurance Specialist (QAS) is responsible for investigating incidents that happened at properties monitored by the Monitoring Center. Root cause analysis is performed to determine the root cause, corrective action and preventive action which will be shared to stakeholders. The QAS assists in developing, creating, and implementing quality process and procedures; as well as making recommendations for enhancements.
Job Highlights
- Day 1 HMO for you and two (2) of your dependents.
- Annual and Performance Based Salary Increase
- Additional Leave Credits
Problem Identification and Analysis
- Investigates missed incidents and customer (internal/external) complaints.
- Identify root cause, risks, trends, patterns, threats, and operational challenges to be communicated to the Monitoring center.
- Analysis of strategic plans and reviews in the Monitoring Center processes.
- Formulate recommendations to prevent further deviation from the standard process and/or promote continuous improvement of processes. Recommendations are to be communicated to the Monitoring center.
- Prepares and analyzes internal and external quality reports for management review.
- Perform other duties as assigned.
- Achieves quality assurance of operational objectives by contributing information and analysis to strategic plans and reviews.
- Preparing and completing reports on trends, patterns, threats, and analysis on productivity, quality, and customer-service standards.
- Operations Audits to establish alignment of Operational standards and recommend improvements.
- Assesses readiness of new hires into Production.
- Provide timely feedback and Performance Management data to Monitoring Center Manager, Supervisors, Team Leads, and Video Surveillance Operators to correct and prevent further deviation from the standard processes.
- Collaborate and recommend with the Training Specialists and Monitoring Center Manager to develop instructional materials for training courses and executing training plans.
- Communicate process updates to the Monitoring Center.
- Ability to coach and train Monitoring Center staff effectively and efficiently.
- Graduate of any 4-year course.
- Minimum of 3 years experience in a Quality Assurance role.
- Lean Six Sigma certification is an advantage.
- Good working knowledge of MS Office software.
- Excellent computer skills.
- Highly detail-oriented to ensure that all work performed by staff is of the highest quality and meets all internal and external policy and procedural requirements.
- Excellent communication (oral and written) skills.
- Ability to manage priorities.
- Time management and organizational skills.
- Interpersonal skills, self-confidence, leadership capabilities.
- The ability to communicate in a clear, simple, constructive, and effective fashion.
- A customer-oriented approach.
- Good decision making and problem-solving skills in a changing environment.
- Proven ability to coach, train, and motivate for performance.
At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.
#J-18808-Ljbffr
-
Quality Assurance Specialist
5 days ago
Iloilo City, Western Visayas, Philippines HealthyBOS Full time**Job Overview**We are seeking a highly skilled Quality Assurance Specialist to join our team at HealthyBOS.The successful candidate will be responsible for ensuring the highest standards of quality and consistency across all engagements. They will work closely with cross-functional teams to identify areas for improvement and implement process...
-
Quality Assurance Professional
5 days ago
Iloilo City, Western Visayas, Philippines Stealth Monitoring, Inc. Full timeStealth Monitoring, Inc. is seeking a talented Quality Assurance Professional to join our team as an Incident Investigation Specialist.About the RoleThe Incident Investigation Specialist will be responsible for investigating incidents that occur at properties monitored by our Monitoring Center. This role requires a strong analytical mindset and excellent...
-
Quality Assurance Director
4 days ago
Iloilo City, Western Visayas, Philippines Bestank Manufacturing Corporation Full timeJob Title: Quality Assurance DirectorWe are seeking a highly experienced Quality Assurance Director to lead our Quality Management System (QMS) initiatives.Main Responsibilities:Develop and implement QMS policies and procedures to ensure compliance with regulatory requirements.Conduct regular audits and assessments to identify areas for process...
-
Quality Assurance Specialist
6 days ago
Bacolod City, Western Visayas, Philippines 3D Blocks Construction Full timeJob OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our team at 3D Blocks Construction.About the RoleThis position is responsible for ensuring project quality by developing and implementing QA/QC procedures. You will conduct inspections and audits to verify compliance with standards, identify and resolve quality-related issues...
-
Quality Assurance Specialist
5 days ago
Iloilo City, Western Visayas, Philippines Transcom Worldwide Philippines, Inc. Full timeShareJob DescriptionGovernment Mandated Benefits13th Month PayInsurance Health & WellnessHMORetirement PlanMaternity & Paternity LeaveDescriptionThe QA Specialist provides Quality audits for the campaign while maintaining effectiveness and target efficiency to ensure client requirements are met. Investigations, reviews, recommendations, and communication are...
-
Executive Director of Quality Assurance
2 days ago
Iloilo City, Western Visayas, Philippines Gratitude Philippines Full time**Job Description**We are seeking a highly skilled and experienced Quality Assurance Professional to lead our team in delivering exceptional service quality. As the ideal candidate, you will have a strong background in BPO operations and at least 2 years of experience in quality management.Key Responsibilities:Develop and implement strategies to improve...
-
Quality Assurance Quality Control Supervisor
7 days ago
Iloilo City, Western Visayas, Philippines SMDC Full timeQuality Assurance Quality Control Supervisor1 day ago Be among the first 25 applicantsJob Responsibilities:In coordination with the Project Management Manager, control and monitor compliance of all project sites and their activities related to Quality Management System (QMS).Oversee the implementation of the Project Execution Plan at project sites and...
-
Quality Assurance Quality Control Team Lead
7 days ago
Iloilo City, Western Visayas, Philippines SMDC Full timeAbout the RoleThis is an exciting opportunity for a highly skilled and experienced QA/QC Supervisor to join SMDC as a key member of our team.As a QA/QC Supervisor, you will play a crucial role in ensuring that all project sites comply with our quality management system (QMS) and are in accordance with applicable codes and standards.You will be responsible...
-
Senior Business Process Specialist
6 days ago
Iloilo City, Western Visayas, Philippines Gratitude Philippines Full timeAbout UsGratitude Philippines is committed to delivering high-quality services that exceed our clients' expectations. Our team is dedicated to driving excellence and innovation in all aspects of our work.Job OverviewThis role plays a critical part in our organization's success by leading the development and implementation of strategies to drive quality...
-
Quality Assurance Expert
5 days ago
Iloilo City, Western Visayas, Philippines Transcom Worldwide Philippines, Inc. Full timeJob DescriptionAbout the RoleThe QA Specialist plays a vital role in ensuring the quality of our campaigns while maintaining effectiveness and target efficiency. This involves conducting audits, investigations, reviews, recommendations, and communication to meet client requirements.As a QA Specialist, you will be responsible for monitoring, listening,...
-
Quality Assurance Specialist
5 days ago
Cebu City, Central Visayas, Philippines Med Supply US Full timeJob Summary:The Quality Assurance Specialist will be responsible for ensuring that our services meet all necessary quality standards, with a particular focus on monitoring and improving the quality of agent calls. This role involves reviewing call recordings, identifying issues, providing feedback, and developing strategies to enhance overall service...
-
Quality Assurance Specialist
2 days ago
Cebu City, Central Visayas, Philippines Shearwater CPO® - Home of Clinicians Full timeJob DescriptionAt Shearwater CPO®, we are seeking a highly skilled Quality Assurance Specialist to join our team of dedicated clinicians. As a QA Specialist, you will play a vital role in ensuring the accuracy and quality of information delivery.Key Responsibilities:Monitoring and auditing work processes to ensure compliance with clinical operations...
-
Quality Assurance Specialist
5 days ago
Mandaue City, Central Visayas, Philippines ALEPH TALENT SOLUTIONS CORPORATION Full timeJob OverviewA trusted name in the food manufacturing industry, is looking for a meticulous and proactive QA Specialist to join our growing team. If you have a passion for quality assurance, food safety, and continuous improvement, we want to hear from you.We are seeking an experienced professional with expertise in developing and implementing quality...
-
Quality Assurance Specialist
2 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at TASQ Staffing Solutions. In this role, you will be responsible for ensuring the quality of our services and products.Key Responsibilities:Develop and implement quality control processes to ensure high-quality service delivery.Analyze data to identify areas for...
-
Diagnostic Imaging Specialist
5 days ago
Iloilo City, Western Visayas, Philippines Plaza Libertad Medical Specialist Center Full timeAt Plaza Libertad Medical Specialist Center, we are seeking a skilled Diagnostic Imaging Specialist to join our team.Key Responsibilities:Perform diagnostic imaging procedures, such as X-rays and CT scans, under the guidance of physicians.Ensure patient safety and comfort throughout the imaging process.Operate radiologic equipment to capture high-quality...
-
Audit and Compliance Specialist
5 days ago
Iloilo City, Western Visayas, Philippines Transcom Worldwide Philippines, Inc. Full timeAbout the JobJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Transcom Worldwide Philippines, Inc. As a QA Specialist, you will be responsible for ensuring the quality of our campaigns while maintaining effectiveness and target efficiency.Your primary goal will be to monitor, listen, record, and evaluate agent phone...
-
Quality Assurance
6 days ago
Bacolod City, Western Visayas, Philippines 3D Blocks Construction Full timeQuality Assurance / Quality Control Officer (Licensed Architect)Be among the first 25 applicantsDirect message the job poster from 3D Blocks ConstructionResponsibilities:Develop and implement QA/QC procedures to ensure project quality.Conduct inspections and audits to verify compliance with standards.Identify and resolve quality-related issues during...
-
Quality Assurance Specialist
5 days ago
Cebu City, Central Visayas, Philippines Med Supply US Full timeJob Summary:The Medical Service Quality Expert will be responsible for ensuring that our medical services meet all necessary quality standards, with a particular focus on monitoring and improving the quality of interactions between customers and agents. This role involves reviewing service recordings, identifying issues, providing feedback, and developing...
-
Quality Assurance Specialist
5 days ago
Cebu City, Central Visayas, Philippines HawodTech Solutions Full timeSenior Quality Assurance SpecialistWe are looking for a Senior Quality Assurance Specialist to join our team at HawodTech Solutions. The ideal candidate will have 4+ years of experience architecting and implementing test automation frameworks for mobile and web applications.In this role, you will collaborate with Scrum Teams to develop and execute test...
-
Quality Assurance Specialist
2 days ago
Cebu City, Central Visayas, Philippines CallTek Full timeWe are seeking a meticulous and diligent Quality Assurance Specialist to join our team. This role focuses on ensuring the accuracy, compliance, and quality of patient care documentation, with a particular emphasis on adherence to Medicare guidelines. As the Quality Assurance Specialist, you will audit documents, provide training, and collaborate with various...