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Senior Business Process Specialist
1 week ago
Gratitude Philippines is committed to delivering high-quality services that exceed our clients' expectations. Our team is dedicated to driving excellence and innovation in all aspects of our work.
Job OverviewThis role plays a critical part in our organization's success by leading the development and implementation of strategies to drive quality excellence. The ideal candidate will have a strong background in quality assurance and process improvement.
Key Responsibilities- Quality Leadership:
- Develop and implement quality strategies to drive excellence and reduce risks.
- Collaborate with cross-functional teams to identify areas for improvement and develop solutions.
- Lead audit compliance and remediation efforts to ensure adherence to contractual requirements.
- Process Improvement:
- Analyze and improve business processes to increase efficiency and effectiveness.
- Develop and implement process documentation and training programs.
- Reporting and Analytics:
- Provide regular reporting and analytics to stakeholders on key quality metrics.