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Business Support Specialist

1 week ago

Iloilo City, Western Visayas, Philippines RELX Full time
Service Quality Analyst

We are looking for a dedicated and detail-oriented individual to join our team as a Service Quality Analyst. In this role, you will be responsible for ensuring the highest level of customer satisfaction and quality service delivery.

Key Responsibilities
  • Data validation and verification.
  • Documentation of data and processes.
  • Customer service and support.
  • Question and problem resolution.
  • System navigation and tool utilization.
  • Client issue research and escalation.
  • Problem-solving and customer confidence building.
  • Record maintenance of customer interactions and transactions.
Requirements
  • Computer proficiency with multi-tasking capabilities.
  • Strong English communication skills.
  • Attention to detail and ability to perform repetitive tasks.
  • Adaptability and focus under pressure.
  • Ability to adapt to intense workloads and rapid changes.
  • Bachelor's degree or at least two years of college completion with no back subjects.