Performance Improvement Analyst

6 days ago


Iloilo City, Western Visayas, Philippines HealthyBOS Full time

**About the Role**

We are seeking a Performance Improvement Analyst to join our team at HealthyBOS. As a key member of our quality team, you will be responsible for identifying areas for improvement and implementing process enhancements. You will work closely with cross-functional teams to analyze data, prepare reports, and design and deliver training programs.

Key Responsibilities:

  • Analyze data and identify trends and opportunities for improvement.
  • Collaborate with stakeholders to develop and implement process improvements.
  • Design and deliver training programs to enhance employee skills and knowledge.
  • Maintain accurate records and documentation of quality metrics and processes.
  • Prepare reports for senior management to inform business decisions.

Requirements:**

  • Bachelor's degree in any field with 2+ years of experience in quality assurance and quality control programs within a BPO environment.
  • Excellent verbal and written communication, organizational, and analytical skills.
  • Strong problem-solving skills with the ability to identify trends and solutions with minimal supervision.
  • Experience working with process improvement methodologies (Six Sigma, Lean, Kaizen).
  • Proficient in MS Excel and PowerPoint; experience with data analysis tools is a plus.


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