BPO Service Desk Quality Analyst

About the RoleTasq Staffing Solutions is seeking an experienced BPO Service Desk Quality Analyst to join our team. This is a unique opportunity for a skilled professional to contribute to the delivery of high-quality customer service operations.Key ResponsibilitiesThe successful candidate will be responsible for providing detailed feedback to Service Desk...

Key Skills: Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction.Analyze data and metrics to identify trends, patterns and opportunities for improvement in customer service delivery. Generate reports and insights to support...

Key Skills: Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction. Analyze data and metrics to identify trends, patterns and opportunities for improvement in customer service delivery. Generate reports and insights to...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...

Service Desk Analyst RoleThe Service Desk Analyst will serve as the primary point of contact for B2B users who call Service Desks to troubleshoot end-user issues in line with the Company's Service Desk objectives.Responsibilities include:Respond to queries from calls, portal, emails, and chats from clientsBecome familiar with each client and their respective...

Responsibilities:● Manning the front desk of the company● Receive incoming calls and documents, make outgoing calls, and process outgoing documents.● Accommodate guests, applicants, assist in client visits (book transportation, lunch meetings, etc.)● Organize monthly events and work life balance activities● Reservation of meeting rooms as needed....

Requirements:Minimum of 2 years undergraduateMust be amenable to work onsite in Cebu City, and shifting scheduleMust have a minimum of 1 year of experience as a Quality Analyst in the BPO IndustryGood communication skillsGood knowledge of Quality ToolsPrefer insurance account experience

Job opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, Onsite Start date: January 6, 2025 Basic Qualifications: - Can speak in Thai English language - 1-year technical support experience (can be TSR experience)

Responsibilities: ● Manning the front desk of the company ● Receive incoming calls and documents, make outgoing calls, and process outgoing documents. ● Accommodate guests, applicants, assist in client visits (book transportation, lunch meetings, etc.) ● Organize monthly events and work life balance activities ● Reservation of meeting rooms as...

Job opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, Onsite Start date: January 6, 2025 Basic Qualifications: - Can speak in Thai English language - 1-year technical support experience (can be TSR experience)

Job Description:We are seeking a highly skilled Customer Support Specialist to join our team as a Service Desk Analyst. This role is based in Quezon City and Cebu, Philippines.About the Role:This position will serve as the first point of contact for B2B users who call our service desks to troubleshoot end-user issues. The successful candidate will be...

Responsibilities: ● Manning the front desk of the company ● Receive incoming calls and documents, make outgoing calls, and process outgoing documents. ● Accommodate guests, applicants, assist in client visits (book transportation, lunch meetings, etc.) ● Organize monthly events and work life balance activities ● Reservation of meeting rooms as...

Job Title: Service Desk Analyst Level 1Contract Duration: 12 monthsWork Arrangement: OnsiteLocation: CebuSchedule: Rotating shiftSalary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description:Service Desk Analyst may perform one or more of the following:· Troubleshoots via the phone hardware, software, and network operating problems and...

About the RoleWe are seeking a Compliance Analyst to join our team at Australian Outsource Desk Inc. in this exciting opportunity.As a Compliance Analyst, you will play a crucial role in ensuring that all employees meet compliance requirements and are fully prepared for mobilisation to work sites.

Job Summary:The Service Desk Associate serves as the first point of contact for IT support, managing the IT support system and addressing initial troubleshooting for concerns raised by various business units. This role supports both the Business Systems and Technical Services teams, reporting directly to both team managers.Essential Duties and...

About the RoleWe are seeking a highly motivated and experienced Financial Analyst to join our team at Lexie Staffing & Business Consulting. As a Financial Analyst, you will play a key role in supporting our clients by providing high-quality financial services.ResponsibilitiesProvide financial analysis and support to our clients across various...

Job Summary: The Service Desk Associate serves as the first point of contact for IT support, managing the IT support system and addressing initial troubleshooting for concerns raised by various business units. This role supports both the Business Systems and Technical Services teams, reporting directly to both team managers. Essential Duties and...

Technical Helpdesk Analyst may perform one or more of the following:• Troubleshoots via the phone hardware, software, and network operating problems and involvestechnical resources to ensure resolution.• Applies understanding and knowledge of information systems products and services to assistusers.• Identifies, investigates and researches user...

Technical Helpdesk Analyst may perform one or more of the following: • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. • Applies understanding and knowledge of information systems products and services to assist users. • Identifies, investigates and researches user...