IT Service Desk Coordinator
2 days ago
Job Title: IT Service Desk CoordinatorContract Duration: 6 monthsSchedule: Rotating shiftWork Arrangement: OnsiteLocation: CebuSalary Offer: Php52,000 basic pay + Php1,500 non-taxable allowanceResponsibilities:· Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.· Oversee the day-to-day operation of your assigned team and ensure that department goals, such as service level, quality, and staffing, are met. Adjust schedules as needed to meet Service Level Agreements.· Continuously check for accuracy of results.· Drive a culture of continuous improvements, new approaches, and personal excellence.· Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their client.· Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable.· Develop and audit quality assurance strategies to ensure the delivery of world class service.· Interview candidates for new positions.· Ensure personnel issues are dealt within a timely manner, including disciplinary actions.· Take escalated issues from customers.· Applies understanding and knowledge of information systems products and services to assist users.· All other duties as assigned.Additional Qualifications:· 2 – 3 years working experience in a Technical Help Desk Environment in a Supervisor support role to a large customer base.· 1 - 2 years’ work experience in customer services environment in a Supervisor support role or having equivalent kind of skills experience· 1 - 2 years’ experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7,10 OS, MS-Office 2013 and 2016 (Office 365).· Outcome oriented with a commitment to achieving personal, client and company goals.· Ability to work in a fast paced environment and maintain focus on key priorities.· Strong understanding of the call center environment and the key levers to enhance performance.· Must be able to work independently.· Must be able to work a flexible schedule to accommodate DR situations during off hours.· Strong interpersonal skills.· Strong Leadership skills.· Disaster Recovery (DR) experience is a plus.· Strong customer service skills.· Ability to understand and follow oral and written instructions· Strong English (verbal and written) skills.
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IT Service Desk Coordinator
4 months ago
Cebu, Philippines Eteam Workforce Private Corporation Full timeJob Title: IT Service Desk Coordinator Contract Duration: 6 months Schedule: Rotating shift Work Arrangement: Onsite Location: Cebu Salary Offer: Php52,000 basic pay + Php1,500 non-taxable allowance Responsibilities: · Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer...
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IT Service Desk Coordinator
4 months ago
Cebu, Philippines Eteam Workforce Private Corporation Full timeJob Title: IT Service Desk Coordinator Contract Duration: 6 months Schedule: Rotating shift Work Arrangement: Onsite Location: Cebu Salary Offer: Php52,000 basic pay + Php1,500 non-taxable allowance Responsibilities: · Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer...
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Front Desk Coordinator
2 months ago
Angeles City, Central Luzon, Philippines Onelifephil, inc Full timeWe are seeking a skilled and friendly Front Desk Coordinator to join our team at Onelifephil, inc. This is a dynamic role that requires excellent communication skills, a pleasing personality, and the ability to work with minimal supervision.Job SummaryThe Front Desk Coordinator will be responsible for ensuring a positive first impression of our company by...
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Front Desk Coordinator
1 month ago
Mandaluyong City, National Capital Region, Philippines ILLO'S GROUP Full timeThe ILLO'S GROUP is seeking a highly skilled Front Desk Coordinator to join their team. This is a unique opportunity for a professional and organized individual to take on a challenging role that requires excellent communication and customer service skills.About the Role:We are looking for someone who can effectively manage our front desk operations,...
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Front Desk Coordinator
1 day ago
Quezon City, National Capital Region, Philippines Hilton Hotel Full timeAbout the RoleWe are seeking a highly organized and efficient Front Desk Coordinator to join our team at Hilton Hotel. This role is responsible for providing exceptional customer service, handling front office operations, and ensuring seamless guest experiences.Key ResponsibilitiesGuest Services: Greet and welcome guests in a friendly and professional...
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Electrical Project Coordinator
1 month ago
Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full timeWe are seeking a skilled Electrical Project Coordinator to join our team at Australian Outsource Desk Inc.Company OverviewAustralian Outsource Desk Inc. is a leading provider of outsourced services, and we are committed to delivering high-quality solutions to our clients.Job DescriptionThe Electrical Project Coordinator will be responsible for coordinating...
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Front Desk Coordinator
4 weeks ago
Quezon City, National Capital Region, Philippines Multi-Line Corp. Full timeWe are seeking a highly skilled and professional Front Desk Coordinator to join our team at Multi-Line Corp.About the RoleThis is a dynamic opportunity for an individual who enjoys interacting with people, handling multiple tasks simultaneously, and working in a fast-paced environment. As a Front Desk Coordinator, you will be the first point of contact for...
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IT Service Desk Analyst Level 1
4 months ago
Cebu City, Philippines Eteam Workforce Private Corporation Full timeJob Title: Service Desk Analyst Level 1Contract Duration: 12 monthsWork Arrangement: OnsiteLocation: CebuSchedule: Rotating shiftSalary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description:Service Desk Analyst may perform one or more of the following:· Troubleshoots via the phone hardware, software, and network operating problems and...
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IT Service Desk Analyst Level 1
4 months ago
Cebu, Philippines Eteam Workforce Private Corporation Full timeJob Title: Service Desk Analyst Level 1 Contract Duration: 12 months Work Arrangement: Onsite Location: Cebu Schedule: Rotating shift Salary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description: Service Desk Analyst may perform one or more of the following: · Troubleshoots via the phone hardware, software, and network operating...
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IT Service Desk
5 months ago
Makati City, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is Hiring Service Desk Location: Gil Puyat Ave. Makati City Set up: Hybrid Salary: 30,000 See complete details below: Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays — At least 1 to 2 years experience in Technical Support. — Experience in any ticketing...
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IT Service Desk
5 months ago
Makati City, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is Hiring Service Desk Location: Gil Puyat Ave. Makati City Set up: Hybrid Salary: 30,000 See complete details below: Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays — At least 1 to 2 years experience in Technical Support. — Experience in any ticketing...
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IT Service Desk
6 months ago
ortigas city, Philippines Nityo Infotech Services Philippines Full time❗❗❗HIRING❗❗❗ Service Desk Engineer - 2 HC Available MUST BE ABLE TO START ASAP Salary: Up to 25,000php basic + 1,500php subsidy + Night Diff and Complete Benefits Set up: Onsite reporting Location: Rockwell Business Center Ortigas Schedule: 4 days compressed schedule, 3 days off per week (7am - 7pm or 7pm - 7am shifting...
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IT Service Desk Analyst Level 1
4 months ago
Cebu, Philippines Eteam Workforce Private Corporation Full timeJob Title: Service Desk Analyst Level 1 Contract Duration: 12 months Work Arrangement: Onsite Location: Cebu Schedule: Rotating shift Salary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description: Service Desk Analyst may perform one or more of the following: · Troubleshoots via the phone hardware, software, and network operating...
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IT Service Desk
6 months ago
ortigas city, Philippines Nityo Infotech Services Philippines Full time❗❗❗HIRING❗❗❗ Service Desk Engineer - 2 HC Available MUST BE ABLE TO START ASAP Salary: Up to 25,000php basic + 1,500php subsidy + Night Diff and Complete Benefits Set up: Onsite reporting Location: Rockwell Business Center Ortigas Schedule: 4 days compressed schedule, 3 days off per week (7am - 7pm or 7pm - 7am shifting...
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Service Desk Analyst
2 days ago
Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...
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Administrative Support Specialist
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Community Developers and Construction Corporation Full timeJob Summary:We are seeking an experienced Administrative Support Specialist to join our team as a Front Desk Coordinator at Community Developers and Construction Corporation. This role will be responsible for providing exceptional customer service, managing inquiries, and supporting various departments.About the Role:The Front Desk Coordinator will serve as...
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Front Desk Operations Coordinator
4 weeks ago
Lipa City, Calabarzon, Philippines ANTARA CORPORATION Full timeJob Description:We are seeking a highly skilled and organized Front Desk Officer to join our team at Antara Corporation. This role is ideal for individuals with excellent communication skills, time-management abilities, and a high level of organization.About the Role:This position involves providing exceptional customer service to our clients and visitors,...
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Service Desk Analyst
2 months ago
Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...
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Service Desk Analyst Level 1
3 months ago
Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full timeTechnical Helpdesk Analyst may perform one or more of the following:• Troubleshoots via the phone hardware, software, and network operating problems and involvestechnical resources to ensure resolution.• Applies understanding and knowledge of information systems products and services to assistusers.• Identifies, investigates and researches user...
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Service Desk Engineer
1 month ago
Quezon City, Philippines Aspiree Inc Full timeThe Service Desk Engineer is responsible for providing Level 1 technical support and service dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal...