BPO Quality Analyst

Requirements: Minimum of 2 years undergraduate Must be amenable to work onsite in Cebu City, and shifting schedule Must have a minimum of 1 year of experience as a Quality Analyst in the BPO Industry Good communication skills Good knowledge of Quality Tools Prefer insurance account experience

Requirements: Minimum of 2 years undergraduate Must be amenable to work onsite in Cebu City, and shifting schedule Must have a minimum of 1 year of experience as a Quality Analyst in the BPO Industry Good communication skills Good knowledge of Quality Tools Prefer insurance account experience

Job Title: BPO Quality AnalystAt Tasq Staffing Solutions, we are seeking a highly skilled BPO Quality Analyst to join our team.Key Responsibilities:Handle healthcare accounts with a strong focus on quality and customer satisfaction.Utilize QA or TL experience to drive quality improvements and ensure compliance.Collaborate with team members to achieve shared...

Job Title: BPO Quality Assurance ManagerAt TASQ Staffing Solutions, we are seeking a highly skilled BPO Quality Assurance Manager to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our business processes.Key Responsibilities:Manage a team of 15-20 quality analysts to ensure...

Responsibilities: - Monitors calls and provide feedback to agents - Partner with the training team in providing feedback that would improve overall quality of performance - Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications - Coach and develop agents on quality, customer...

Responsibilities:- Monitors calls and provide feedback to agents- Partner with the training team in providing feedback that would improve overall quality of performance- Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications- Coach and develop agents on quality, customer...

Responsibilities: - Monitors calls and provide feedback to agents - Partner with the training team in providing feedback that would improve overall quality of performance - Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications - Coach and develop agents on quality, customer...

Job SummaryAs a Quality Assurance Manager at Tasq Staffing Solutions, you will be responsible for leading a team of quality analysts in ensuring the highest standards of quality in our BPO operations.Key ResponsibilitiesManage a team of 15-20 quality analysts to ensure compliance with established processes, policies, and guidelines.Monitor agents for...

The QA monitors agent performance, provides feedback to ensure quality, customer satisfaction, and compliance, and generates reports to track progress and identify trends. They also maintain evaluation files, attend meetings and calibration sessions, and communicate with stakeholders to ensure consistency and accuracy in evaluation and reporting...

About TASQ Staffing SolutionsWe are a leading staffing solutions company with a strong focus on quality and excellence.Salary InformationThe estimated salary for this role is around PHP 45,000 - PHP 65,000 per month, depending on experience.Job DescriptionWe are seeking a highly skilled BPO Quality Analyst to join our team. The ideal candidate will have a...

Tasq Staffing SolutionsWe are currently seeking a skilled BPO Quality Analyst to join our team.

TASQ Staffing Solutions is looking for a quality assurance analyst to work on site in Cebu City.About the job Urgent | Quality Assurance Analyst (Collections Account) | CebuShift: Shifting (5 days a week, 9-hour shift including lunchbreak)Work Set-up: OnsiteRequirements:1 year of QA Experience in the BPO industryAny Collections ExperienceFinished at...

Key Responsibilities:As a BPO Service Desk Quality Analyst, you will be responsible for providing detailed feedback to Service Desk representatives based on monitored interactions. You will coach representatives on areas for improvement and best practices to enhance customer satisfaction.Key Skills:Analyzing data and metrics to identify trends, patterns, and...

Quality assurance analysts are responsible for testing, analyzing, and ensuring the quality of software, products, and systems. They confirm that products or services meet the standards set by the company or the industry in which you’re working. QA has become synonymous with the software development process and technology products. However, jobs in quality...

TASQ Staffing Solutions is looking for a quality assurance analyst to work on site in Cebu City. About the job Urgent | Quality Assurance Analyst (Collections Account) | Cebu Shift: Shifting (5 days a week, 9-hour shift including lunchbreak) Work Set-up: Onsite Requirements: 1 year of QA Experience in the BPO industry Any Collections...

About the RoleTasq Staffing Solutions is seeking an experienced BPO Service Desk Quality Analyst to join our team. This is a unique opportunity for a skilled professional to contribute to the delivery of high-quality customer service operations.Key ResponsibilitiesThe successful candidate will be responsible for providing detailed feedback to Service Desk...

Quality assurance analysts are responsible for testing, analyzing, and ensuring the quality of software, products, and systems. They confirm that products or services meet the standards set by the company or the industry in which you’re working. QA has become synonymous with the software development process and technology products. However, jobs in quality...

Quality assurance analysts are responsible for testing, analyzing, and ensuring the quality of software, products, and systems. They confirm that products or services meet the standards set by the company or the industry in which you’re working. QA has become synonymous with the software development process and technology products. However, jobs in quality...

TASQ Staffing Solutions is seeking a dedicated Quality Assurance Analyst to work on-site in Cebu City. This role requires strong analytical skills, effective communication, and the ability to identify areas of improvement.**Job Summary:**Analyze customer feedback and make recommendations for enhancement.Monitor customer interactions to identify opportunities...

Qualifications: At least 3 years of QA Managerial experience Client or stakeholder exposure People Management Analytical and Problem-solving skills Ability to conduct error analysis, identify process gaps, and share process improvement ideas. Ability to work closely with the Central Quality team to conduct process improvements and Projects on multiple...