BPO Service Desk Quality Analyst

Key Skills: Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction. Analyze data and metrics to identify trends, patterns and opportunities for improvement in customer service delivery. Generate reports and insights to...

Key Skills: Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction.Analyze data and metrics to identify trends, patterns and opportunities for improvement in customer service delivery. Generate reports and insights to support...

We are seeking an experienced IT Service Desk Analyst to join our team at Archangel Technologies, Inc. As an IT Service Desk Analyst, you will be responsible for responding to and resolving IT-related issues.An IT Service Desk Analyst performs various tasks to assist customers, system analysts, and software developers, providing assistance, solutions,...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...

• College Undergraduate/Bachelor's degree in any field• At least 1-2 years' service desk experience with Service Now background in a BPO setting• Must have Service Now knowledge• Availability: ASAP joiner is advantage• Work Set up: Hybrid• Amenable to work in graveyard shift, shifting schedules including holidays and weekendsTower Description:•...

COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.Position: Service Desk AnalystCompany Industry: BPO CompanyWork Location: Quezon CityWork Schedule: Shifting ScheduleSalary: Php 30,000 (Package)Work Set-Up: Full OnsiteJOB REQUIREMENTS:Open to Bachelor's Degree, High School Graduates, and...

Key skills Quality Analyst BPO Call center Sales experience Job Title: QA for Sales Work set up: Onsite in Mandaluyong City Work shift: Shifting schedule Salary: 21K Qualifications: • Amenable to work onsite • Can start immediately • At least 1 to 2 years QA Experience in BPO; Sales experience • at least 1 year of hard Sales experience

Service Desk Analyst Job DescriptionJK Network Services is a leading provider of business process, consultancy, and information technology services. We are seeking a skilled Service Desk Analyst to join our team. As a key member of our IT department, you will provide first-level technical support to end-users via phone, email, and chat. Your responsibilities...

Key skills Quality Analyst BPO Call center Sales experience Job Title: QA for Sales Work set up: Onsite in Mandaluyong City Work shift: Shifting schedule Salary: 21K Qualifications: • Amenable to work onsite • Can start immediately • At least 1 to 2 years QA Experience in BPO; Sales experience • at least 1 year of hard Sales experience

Key Skills Customer Service COMPUTER SKILL Technical Analytical Skills Problem Solving Job Title: Multilingual Service Desk Analyst (Polish) Category: Service Desk / End User Services Main location: Taguig (Onsite) Salary: PHP 70,000 - 80,000 Employment Type: Full Time Want to expand your experience in one of the world’s largest IT and business...

Job Description: We are hiring a Help Desk Analyst to join our team at JK Network Services. The successful candidate will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and maintaining accurate records of incidents and problems.Key Responsibilities:Provide first-level technical support to...

HIRING 30 Headcount Service Desk (Quezon City) | Php 30,000 (Package)COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services. Position: Service Desk Analyst Company Industry: BPO Company Work Location: Quezon Ave Quezon City Work Schedule: Shifting Schedule Salary: Php 30,000 (Package) Work...

We are seeking a highly skilled Help Desk Analyst L1 to join our team at ConnectOS.As a Help Desk Analyst L1, you will be responsible for delivering first-level support in a Service Desk environment, handling calls professionally, courteously, and effectively, adhering to standard procedures.You will also address intermediate technical issues based on...

Responsibilities: ● Manning the front desk of the company ● Receive incoming calls and documents, make outgoing calls, and process outgoing documents. ● Accommodate guests, applicants, assist in client visits (book transportation, lunch meetings, etc.) ● Organize monthly events and work life balance activities ● Reservation of meeting rooms as...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

Responsibilities:● Manning the front desk of the company● Receive incoming calls and documents, make outgoing calls, and process outgoing documents.● Accommodate guests, applicants, assist in client visits (book transportation, lunch meetings, etc.)● Organize monthly events and work life balance activities● Reservation of meeting rooms as needed....

Responsibilities: ● Manning the front desk of the company ● Receive incoming calls and documents, make outgoing calls, and process outgoing documents. ● Accommodate guests, applicants, assist in client visits (book transportation, lunch meetings, etc.) ● Organize monthly events and work life balance activities ● Reservation of meeting rooms as...