BPO Service Desk Quality Analyst

Key Skills: Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction.Analyze data and metrics to identify trends, patterns and opportunities for improvement in customer service delivery. Generate reports and insights to support...

Key Skills: Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction. Analyze data and metrics to identify trends, patterns and opportunities for improvement in customer service delivery. Generate reports and insights to...

• College Undergraduate/Bachelor’s degree in any field• At least 1-2 years’ service desk experience with Service Now background in a BPO setting• Must have Service Now knowledge• Availability: ASAP joiner is advantage• Work Set up: Hybrid• Amenable to work in graveyard shift, shifting schedules including holidays and weekendsTower...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...

Key Skills Customer Service COMPUTER SKILL Technical Analytical Skills Problem Solving Job Title: Multilingual Service Desk Analyst (Polish) Category: Service Desk / End User Services Main location: Taguig (Onsite) Salary: PHP 70,000 - 80,000 Employment Type: Full Time Want to expand your experience in one of the world’s largest IT and business...

We’re Hiring: Service Desk Analyst & Service Operations Analyst Service Desk AnalystSalary Range: Php 23,000Headcount: 2Work Schedule: Rotating shifts (24x7 support)Work Arrangement: Hybrid (2 days onsite)Location: Rockwell Business Center Pasig CityRequirements:-- Candidate must possess a Bachelor’s Degree in Computer Engineering, Computer Science, IT,...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...

Job opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, Onsite Start date: January 6, 2025 Basic Qualifications: - Can speak in Thai English language - 1-year technical support experience (can be TSR experience)

Key skills Quality Analyst BPO Call center Sales experience Job Title: QA for Sales Work set up: Onsite in Mandaluyong City Work shift: Shifting schedule Salary: 21K Qualifications: • Amenable to work onsite • Can start immediately • At least 1 to 2 years QA Experience in BPO; Sales experience • at least 1 year of hard Sales experience

Responsibilities:● Manning the front desk of the company● Receive incoming calls and documents, make outgoing calls, and process outgoing documents.● Accommodate guests, applicants, assist in client visits (book transportation, lunch meetings, etc.)● Organize monthly events and work life balance activities● Reservation of meeting rooms as needed....

Job opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, Onsite Start date: January 6, 2025 Basic Qualifications: - Can speak in Thai English language - 1-year technical support experience (can be TSR experience)

Key skills Quality Analyst BPO Call center Sales experience Job Title: QA for Sales Work set up: Onsite in Mandaluyong City Work shift: Shifting schedule Salary: 21K Qualifications: • Amenable to work onsite • Can start immediately • At least 1 to 2 years QA Experience in BPO; Sales experience • at least 1 year of hard Sales experience

Job Title: Service Desk Analyst Level 1Contract Duration: 12 monthsWork Arrangement: OnsiteLocation: CebuSchedule: Rotating shiftSalary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description:Service Desk Analyst may perform one or more of the following:· Troubleshoots via the phone hardware, software, and network operating problems and...

Responsibilities: ● Manning the front desk of the company ● Receive incoming calls and documents, make outgoing calls, and process outgoing documents. ● Accommodate guests, applicants, assist in client visits (book transportation, lunch meetings, etc.) ● Organize monthly events and work life balance activities ● Reservation of meeting rooms as...

Requirements:Minimum of 2 years undergraduateMust be amenable to work onsite in Cebu City, and shifting scheduleMust have a minimum of 1 year of experience as a Quality Analyst in the BPO IndustryGood communication skillsGood knowledge of Quality ToolsPrefer insurance account experience

Responsibilities: ● Manning the front desk of the company ● Receive incoming calls and documents, make outgoing calls, and process outgoing documents. ● Accommodate guests, applicants, assist in client visits (book transportation, lunch meetings, etc.) ● Organize monthly events and work life balance activities ● Reservation of meeting rooms as...

Job Title: IT Service Desk CoordinatorContract Duration: 6 monthsSchedule: Rotating shiftWork Arrangement: OnsiteLocation: CebuSalary Offer: Php52,000 basic pay + Php1,500 non-taxable allowanceResponsibilities:· Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer service on all...

Nityo Infotech Services Philippines is Hiring Service Desk (Female) Location: Gil Puyat Ave. Makati City Set up: Hybrid Salary: 30,000 See complete details below: Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays — At least 1 to 2 years experience in Technical Support. — Experience in any...

Job DescriptionTasq Staffing Solutions is seeking a seasoned Service Desk Team Leader to oversee the performance of our service desk team. As a leader, you will be responsible for ensuring that our team provides top-notch support to clients while adhering to company policies and processes.About You- 3-4 years of experience in a similar role- ITIL certified-...