Service Desk Analyst and Service Operations Analyst

7 days ago


Pasig City, Philippines Nityo Infotech Services Philippines Full time

We’re Hiring: Service Desk Analyst & Service Operations Analyst Service Desk AnalystSalary Range: Php 23,000Headcount: 2Work Schedule: Rotating shifts (24x7 support)Work Arrangement: Hybrid (2 days onsite)Location: Rockwell Business Center Pasig CityRequirements:-- Candidate must possess a Bachelor’s Degree in Computer Engineering, Computer Science, IT, or equivalent.-- Experience: At least 1 year in IT or technical support.-- Skills & Knowledge:-- Microsoft Office Apps, Azure AD, Exchange, Intune, Office 365, SharePoint, OneDrive, MS Teams.-- Windows Server, Windows 10/11 Enterprise, Mac, iOS, Android.-- Foundational understanding of VPN, DHCP, DNS, SSL, SMTP, etc.Service Operations AnalystSalary Range: Php 25,000 + Php 1,000 Internet AllowanceHeadcount: 2Shift Schedule:(1HC) Tuesday-Saturday, 11 PM to 8 AM(1HC) Sunday-Thursday, 11 PM to 8 AMWork Arrangement: Fully remote (onsite once a month or as needed)Job Description:-- Infrastructure Monitoring:-- Use JIRA, Site 24x7, and Zabbix to monitor and close invalid alerts.-- Escalate issues and provide visibility reports.-- Service Requests:-- Manage tickets like account creation, password resets, patching, and decommissioning.-- Ensure SLA adherence by following up and closing tickets.Interested candidates may send their resume to Alyssandra.llazana@nityo.com



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