WFM Manager-Insurance

Job title: WFM Manager-Insurance Work location: Onsite in Cebu/Alabang Work set up and schedule: GY Salary: 75k-100k Start date: ASAP Qualifications : •8 years in BPO background •3-4 years in WFM Manager level/ role •Knowledgeable of Erlang/ occ tools •Preferably with an Insurance campaign background Process: Screening c/o vendor - Initial...

Job title: WFM Manager-InsuranceWork location: Onsite in Cebu/AlabangWork set up and schedule: GYSalary: 75k-100kStart date: ASAPQualifications :•8 years in BPO background•3-4 years in WFM Manager level/ role•Knowledgeable of Erlang/ occ tools•Preferably with an Insurance campaign backgroundProcess:Screening c/o vendor - Initial Interview (TA- EXL)-...

PRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...

PRINCIPAL RESPONSIBILITIES: • Prepare and maintain headcount and capacity planners for processes assigned. • Preparing forecasts for volume, productivity and shrinkage • Preparing monthly reports for individual accounts • Validate production and non-production hiring and/or internal movements. • Analysis of scheduling outputs and recommend changes...

PRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes...

• 5+ years of WFM Experience with Scheduling, Planning and Forecasting. • Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies. • Perform continual analysis of current performance (noting recent historical trends) and conduct...

• 5+ years of WFM Experience with Scheduling, Planning and Forecasting. • Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies. • Perform continual analysis of current performance (noting recent historical trends) and conduct...

The Real-Time Analyst (RTA) is a critical member of the Workforce Management (WFM) team responsible for monitoring and managing real-time staffing levels, intraday operations, and performance metrics to ensure service level agreements (SLAs) are met. This role requires quick decision-making, effective communication, and attention to detail to address...

Work Setup: On-site in Cebu City Shift Schedule: Shifting Schedule Required Qualifications: Bachelor’s/College Degree 5+ years in WFM managerial role in BPO MUST HAVE: Experience handling the ERLANG tool Excellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and...

The Real-Time Analyst (RTA) is a critical member of the Workforce Management (WFM) team responsible for monitoring and managing real-time staffing levels, intraday operations, and performance metrics to ensure service level agreements (SLAs) are met. This role requires quick decision-making, effective communication, and attention to detail to address...

The Real-Time Analyst (RTA) is a critical member of the Workforce Management (WFM) team responsible for monitoring and managing real-time staffing levels, intraday operations, and performance metrics to ensure service level agreements (SLAs) are met. This role requires quick decision-making, effective communication, and attention to detail to address...

Work Setup: On-site in Cebu City Shift Schedule: Shifting Schedule Required Qualifications: Bachelor’s/College Degree 5+ years in WFM managerial role in BPO MUST HAVE: Experience handling the ERLANG tool Excellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and...

Work Arrangement: Work onsite in Cebu City Shift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day off Requirements: > At least 2 years completed in College > At least 2-4 years of workforce management experience > Preferred has WFM tools knowledge; knowledge in service adherence models > Intermediate to Advanced...

Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...

Work Setup: On-site in Cebu CityShift Schedule: Shifting ScheduleRequired Qualifications:Bachelor’s/College Degree 5+ years in WFM managerial role in BPOMUST HAVE: Experience handling the ERLANG toolExcellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and external calls...

Work Arrangement: Work onsite in Cebu City Shift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day off Requirements: > At least 2 years completed in College > At least 2-4 years of workforce management experience > Preferred has WFM tools knowledge; knowledge in service adherence models > Intermediate to Advanced...

Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...

Work set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 35K - 40KRequirements:• Excellent communication skills• Has good analytical skills for MIS & number crunching;• Must have 2-5 years RTA/ MIS experience in a BPO setting• Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…)• Can start ASAP...

Work Arrangement: Work onsite in Cebu CityShift Schedule | Restdays: Rotational (24/7) Schedule | No fixed day offRequirements:> At least 2 years completed in College> At least 2-4 years of workforce management experience> Preferred has WFM tools knowledge; knowledge in service adherence models> Intermediate to Advanced Excel...

Position Title: Strategic Workforce ManagerJob BriefThis is a strategic role that requires a seasoned professional to manage a team of workforce managers in Cebu City.The successful candidate will have extensive experience in workforce management and possess strong leadership skills.Key Accountabilities:Develop and execute workforce management strategies to...