Customer Service Representative-Export

4 weeks ago

Las Piñas, Philippines Soonest Global Express Corporation Full time

Job Description:
-Handling all incoming customer queries and questions.
-Providing the appropriate service and information or referring clients to another department.
-Referring problematic issues that they cannot solve to management.
-Resolving customer complaints and issuing refunds as needed.
-Handling payment transactions.
-Adhering to a company’s policies and procedures at all times when assisting customers.

Main Duties and Responsibilities:
-Create booking of import and export shipments.
-Coordinate as well as monitor shipments, and ensure timely delivery.
-Prepare and send manifest: Pre-alert, arrival notice, invoice, and other related documents.
-Coordinate shipments with client agents, brokers, truckers, and carriers to ensure smooth operations.
-Ensure accuracy and correctness of all documents as well as shipment details.

Customer Service Assistant Qualification/Skills:
-Strong attention to details.
-Good communication skills.
-Highly organized.
-Active listener.
-Problem solving skills.
-Personal/professional ethics.

Education and Experience Requirements:
-Graduate of Bachelor’s degree in Customs Administration is an advantage but not required.
-Two (2) years of experience as Customer Service Assistant in logistics & freight forwarding is an advantage but not required.

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