Customer Service Representative

2 days ago

Las Piñas, Philippines Soonest Global Express Corporation Full time

CUSTOMER SERVICE REPRESENTATIVE Job Summary: The Logistics Customer Service Representative is responsible for providing exceptional support to customers regarding their shipments, managing the end-to-end logistics process, and ensuring the timely, accurate, and cost-effective movement of goods. This role requires strong communication, problem-solving, and organizational skills. Key Responsibilities • Customer Communication: o Serve as the primary point of contact for all customer inquiries via phone, email, and internal systems regarding orders, shipments, and general logistics questions. o Proactively provide real-time updates on shipment status, including tracking, delays, and exceptions. o Process and manage high volumes of inbound and outbound communication with professionalism and efficiency. • Shipment Management & Coordination: o Enter and process customer orders accurately in the logistics or order processing system (TMS/WMS/ERP). o Coordinate and schedule pickups and deliveries with carriers, warehouses, and customers. o Generate and verify essential shipping documentation, such as Bills of Lading (BOL), Air Waybills (AWB), commercial invoices, and customs-related paperwork. o Monitor and track shipments to ensure On-Time In-Full (OTIF) delivery and resolve any transit issues. • Problem Resolution: o Quickly and effectively resolve customer and carrier issues related to transit, delivery discrepancies, damaged goods, or documentation errors. o Process and manage claims for lost or damaged freight. o Escalate complex or unresolved issues to the appropriate internal teams or management. • Administrative & Reporting: o Maintain accurate customer and shipment records within the company database/CRM system. o Prepare and provide regular reports to management or customers, such as traffic reports, on-hand inventory, and performance metrics. o Process and verify vendor invoices and assist in

  • Customer Service Representative

    4 weeks ago

    Las Piñas, Philippines Soonest Global Express Corporation Full time

    SENIOR CUSTOMER SERVICE REPRESENTATIVE-IMPORT & EXPORT (Import and Export Department) Job Description of Senior Customer Service Representative-Import & Export The Senior Customer Service Representative-Import and Export is responsible for managing and overseeing customer service tasks related to international shipments. In this role, you must ensure timely...

  • Customer Service Representative

    3 weeks ago

    Las Piñas, Philippines Soonest Global Express Corporation Full time

    CUSTOMER SERVICE REPRESENTATIVE Job Summary: The Logistics Customer Service Representative is responsible for providing exceptional support to customers regarding their shipments, managing the end-to-end logistics process, and ensuring the timely, accurate, and cost-effective movement of goods. This role requires strong communication, problem-solving, and...

  • Customer Service Representative

    1 week ago

    Las Piñas, National Capital Region, Philippines One Alpha Comm, Inc. Full time ₱216,000 - ₱432,000 per year

    DUTIES AND RESPONSIBILITIESReceives Service reports from Customer Service Representative/ Head Technician / Service Manager for scheduling.Plots/Encodes service delivery and pull-out schedules in the Logistics Monitoring System.Monitoring Service delivery/pullout status in Logistic Monitoring System (e.g. delivered, backload, for re-schedule)Reschedules...

  • Customer Service Representative

    1 week ago

    Las Piñas, National Capital Region, Philippines One Alpha Comm, Inc. Full time ₱218,200 per year

    Receives Service Reports from Customer Service Representative / Head Technician / Service Manager for Scheduling.Plots/Encodes service delivery and pull-out schedules in the Logistics Monitoring System.Monitors Service delivery/pullout status in Logistics Monitoring System (e.g. delivered, backloaded, for re-schedule).Reschedules Service's pending...

  • Customer Service Representative- Outright

    2 weeks ago

    Las Piñas, National Capital Region, Philippines Firstank Industrial Corp. Full time ₱250,000 - ₱500,000 per year

    Duties & Responsibilities:Assist the Business Development Manager on all coordination works and organization of files for all accounts (One-Time Customer, Outright and Project Accounts).Handle all concerns of outright business partners including processing of manual sales orders from outright; all regional sales representatives.Generate manual sales...

  • 100 Email support

    2 weeks ago

    Las Piñas, National Capital Region, Philippines Private Advertiser Full time ₱15,000 - ₱30,000 per year

    We are seeking a dedicated and customer-focused Customer Service Representative to join our tea. As a 100% Email support Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients through email communication.What you'll be doingRespond to customer inquiries and requests received via email in...

  • Sales Customer Service Representative

    2 days ago

    Las Piñas, National Capital Region, Philippines 220b8a65-7cdf-4ee7-8ea8-7dd08cbb7ca8 Full time ₱300,000 - ₱450,000 per year

    Sales Customer Service Representative /Account Manager serves as the liaison between companies and their clients and is in charge of making sure each department meets the needs of the clients. The core priority is addressing clients' needs and concerns as quickly and effectively as possible to develop and maintain a strong relationship. The role also...

  • Teammate- Customer Service Representative

    2 weeks ago

    Las Piñas, National Capital Region, Philippines TaskUs Full time ₱250,000 - ₱500,000 per year

    Job DescriptionWe are hiring Customer Service Representatives in TaskUs Las PiñasSo what does a Teammate really do?Think of yourself as the backbone of the company. Not just anyone can take on this role We make sure we get the best of the best. After all, we are a #RidiculouslyGood company with top-notch employees.As a Teammate, your primary focus is to...

  • After Sales Customer Service Representative

    4 weeks ago

    Las Piñas, Philippines Houseware Full time

    Houseware On-site - Mandaue Fresh Graduate/Student High/Senior High School Full-time Share Job Description Government Mandated Benefits 13th Month Pay We are seeking a motivated and goal-oriented Sales Representative to join our team. The ideal candidate will be responsible for driving sales, building relationships with potential clients, and ensuring high...

  • Call Center Representative

    4 weeks ago

    Las Piñas, Philippines mc2-Nations Info Representative Office Full time

    Overview A Call Agent is responsible for handling inbound and outbound customer calls, providing information, resolving inquiries, and assisting with customer issues. They ensure customer satisfaction by addressing concerns and processing requests efficiently. Responsibilities Handle inbound and outbound customer calls, provide information, resolve...