100 Email support
4 hours ago
We are seeking a dedicated and customer-focused Customer Service Representative to join our tea. As a 100% Email support Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients through email communication.
What you'll be doing
- Respond to customer inquiries and requests received via email in a timely and professional manner
- Provide accurate and helpful information to customers, resolving their issues and concerns efficiently
- Maintain detailed records of customer interactions and follow-up actions
- Identify opportunities to improve customer service processes and procedures
- Collaborate with cross-functional teams to ensure a seamless customer experience
- Adhere to the company's policies, procedures, and customer service standards
What we're looking for
- Minimum of 1 year of experience in a customer service or call centre environment, preferably in a similar role
- Excellent written communication skills and the ability to articulate information clearly and concisely
- Strong problem-solving and decision-making skills, with the ability to think critically and provide effective solutions
- Proficient in using computer systems and email software
- Demonstrated ability to work well in a team and adapt to a fast-paced environment
- Commitment to providing exceptional customer service and a genuine desire to help others
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