Bilingual Customer Service Representative
3 weeks ago
We\'re looking for a Bilingual Customer Service Representative fluent in English and Spanish who thrives in a fast-paced environment and loves helping people. This role requires clear communication, empathy, and a strong understanding of customer service systems. You\'ll be a key point of contact, ensuring customer satisfaction and building trust through every interaction.
Responsibilities
- Answer 30+ inbound calls per day in English and Spanish
- Create and manage support tickets in Zoho Desk
- Provide updates on orders, shipping, and product information
- Place customer orders during the call using Zoho Inventor
- Maintain accurate records in Zoho CRM
- Walk customers through basic troubleshooting when needed
Requirements
- 1-5 years of customer service or inside sales experience
- Bilingual (English/Spanish) with a neutral, professional accent
- Strong communication and active listening skills
- Comfortable using Zoho or similar systems (CRM, ticketing, inventory)
- A curious mindset — comfort with science or chemistry is a plus
- Familiarity with IP phone systems like GoToConnect is helpful
- Must work onsite at JY Square, Cebu City for 30 days, then transition to work-from-home
Details
- Schedule: 9:00 PM - 7:00 AM (PHT)
- Employment type: Full-time
- Seniority level: Entry level
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