Bilingual Customer Service Representative

10 hours ago

Mandaue City, Central Visayas, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000

Role Overview

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This role involves working in a dynamic team environment, handling inbound and outbound calls in English and Spanish.

Key Responsibilities:

  • Translate and communicate effectively across both languages.
  • Assist customers with billing, account updates, and general inquiries.
  • Maintain accurate records of customer interactions.
  • Escalate complex issues to the appropriate department.
  • Follow company policies and procedures for customer interactions.
  • Meet daily and monthly performance goals.
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Requirements

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To be successful in this role, you will need to possess the following skills and qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent required.
  • Bilingual fluency in English and Spanish is mandatory.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible shifts, including weekends and holidays.
  • Strong attention to detail and organizational skills.
  • Prior experience in a bilingual customer service role is preferred.
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Benefits

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As an employee, you can expect a range of benefits, including:

  • HMO, medical, and dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances (Rice, Clothing, Laundry, Meal).
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Recognition and rewards for outstanding performance.

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