Application Support Team Leader

2 days ago


Pasig, National Capital Region, Philippines TPG Telecom Full time

HIRING - Network Engineer L2, Labor Relations Specialist (HR)

Job Description:

  1. Lead and develop the team of application support analysts
  2. Manage a large team with different scopes and able to distribute different tickets to specific groups
  3. Generate reports on tasks and issue trends
  4. Manage incident resolution and escalation of application issues
  5. Review permanent fixes and root cause analysis with the team
  6. Work with stakeholders, including third party vendor and carriers, in discussion of issues and creation of workaround
  7. Investigating issues and clearing error tickets
  8. Finding root causes and engaging development team for permanent fixes
  9. Collaborate with various business stakeholders, operational teams, business analysts and developers

Skills:

  1. Bachelor's or College Degree in Computer Science/Information Technology or equivalent
  2. Must have at least 3 years experience in an Application Support role or similar
  3. Must have at least 2 years experience as a Team Leader of an Application Support team or similar
  4. Excellent problem solving and analytical skills
  5. Demonstrated strong oral and written English communication skills
  6. Must have applied knowledge in SQL, Unix, and Java
  7. Any experience with Frontier, Workbench, Novus is an advantage

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Telecommunications

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