Team Leader Non-Voice

3 days ago


Pasig, National Capital Region, Philippines Thoth AI Full time

We are looking for a highly motivated Team Leader Non-Voice to join our team at Thoth AI. As a key member of our operations team, you will play a critical role in ensuring the delivery of exceptional customer service.

About the Role
  • As a Team Leader Non-Voice, you will be responsible for monitoring and evaluating team performance, identifying areas for improvement and implementing strategies to enhance customer satisfaction.
  • You will also train and develop team members for improved performance and handle escalated customer inquiries and resolve issues promptly.
  • Your ability to handle multiple tasks and prioritize effectively will be crucial in this role.
Responsibilities
  • Team performance evaluation: Monitor and evaluate team performance to identify areas for improvement.
  • Strategy implementation: Implement strategies to enhance customer satisfaction and improve team performance.
  • Team development: Train and develop team members to improve their performance and productivity.


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