Application Support Professional
3 days ago
Role Overview
This role belongs to a team focused on supporting business users in day-to-day operations within the SAP Customer Service application area, solving medium to high complexity tickets and collaborating with senior consultants in related projects.
The successful candidate will directly report to the Director for IS Sales, Marketing & Service Solutions responsible for worldwide solutions, resources, and skills. This position will be based in Ortigas Center.
Your Key Responsibilities:
- Application Support: Responsible for solving tickets escalated from Level 1 support such as system bugs, service requests, and change requests.
- Ticket Analysis: Responsible for analyzing tickets and identifying root causes.
- Training: Responsible for Level 1 training to ensure correct knowledge sharing and proper ticket splitting between Level 1 and Level 2. Involved in service introduction when new features go live in the system.
- Project Support: Support projects under the supervision of Application Consultant/System Consultant.
Required Skills and Qualifications:
- At least 2 to 3 years of relevant experience.
- University Master's degree, preferably in sales or business.
- Relevant work experience with SAP C4C, S4HANA Service, or SAP FSM in areas such as organizational structure, service order handling, order handling, ticket management, field service management, billing handling, pricing procedures, and knowledge of other SAP modules is an advantage.
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