Functional Application Support Professional

1 week ago


Pasig, National Capital Region, Philippines Finastra Full time
Customer Support Role

We are seeking a highly motivated and experienced Technical Support Engineer to join our US Payments, Customer Support team. As a member of this team, you will be responsible for providing exceptional customer support to our clients using Finastra payments systems and customer systems.

The successful candidate will possess strong technical skills, excellent communication abilities, and a proven track record of delivering high-quality customer support. They will work closely with internal stakeholders, including Product, Infrastructure, and Development teams, to ensure seamless customer support.

Key Responsibilities:

  • Provide functional application support and technical configuration support to customers.
  • Triage functional application issues, payment processing issues and guide customers in utilizing Payment systems.
  • Execute escalation procedures when applicable, as defined by management.

Requirements:

  • Minimum of 2 years of experience as Technical Support demonstrating success, and support in a cross-functional team environment.
  • Excellent communication and customer support skills, with the ability to correspond with senior leadership to solve complex problems.
  • Prior experience in incident management, including participating in bridge calls for major incidents, and documenting troubleshooting steps and service restoration details.


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