Application Support Team Lead

2 days ago


Pasig, National Capital Region, Philippines TPG Telecom Full time

Job Title: Application Support Team Lead

About the Role:

  1. Lead and develop a team of application support analysts.
  2. Manage a large team with different scopes and distribute tickets to specific groups.
  3. Generate reports on tasks and issue trends.
  4. Manage incident resolution and escalation of application issues.
  5. Review permanent fixes and root cause analysis with the team.
  6. Work with stakeholders, including third-party vendors and carriers, in discussions of issues and creation of workarounds.
  7. Investigate issues and clear error tickets.
  8. Finding root causes and engaging development teams for permanent fixes.
  9. Collaborate with various business stakeholders, operational teams, business analysts, and developers.

Requirements:

  • Bachelor's or College Degree in Computer Science/Information Technology or equivalent.
  • At least 3 years' experience in an Application Support role or similar.
  • At least 2 years' experience as a Team Leader of an Application Support team or similar.
  • Excellent problem-solving and analytical skills.
  • Demonstrated strong oral and written English communication skills.
  • Absence of knowledge in SQL, Unix, and Java.
  • Any experience with Frontier, Workbench, Novus is an advantage.


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