IT Support Team Lead

7 days ago


Pasig, National Capital Region, Philippines Inspiro Full time
Job Overview

Inspiro is a dynamic organization seeking an experienced IT Site Support Supervisor to join our team. This role involves supervising and providing technical support/assistance for the configuration, installation, and troubleshooting of desktop PCs and related peripherals.

Responsibilities
  • Supervises and provides technical support/assistance for the configuration, installation, and troubleshooting of desktop PCs and related peripherals.
  • Interfaces with client end-users to discuss and understand the requirements as well as explain the actions taken to close the ticket within client's satisfaction.
  • Conducts preventive maintenance on workstations, and ensures that preventive maintenance plans and guidelines are met to guarantee security and compliance.
  • Supervises technical activities to ensure security of desktop (PC) environment from external and internal virus threats through effective maintenance of antivirus software applications.
  • Familiarizes with all client-specific programs and internal applications and maintains advance technical knowledge on such, following proper escalation procedures if concern is beyond his/her expertise/knowledge.

Requirements
  • At least 3 years' work experience in Technical Support Field in a BPO setting.
  • At least 1 year experience in a supervisor role.
  • Proficient in internet usage, Microsoft Office products, various Operating Systems and other productivity tools.
  • Working knowledge in Network and System Administration.
  • Expertise in the installation of programs, including client programs.

Benefits
  • 8 hours a day, 5 days a week schedule with possible night shifts.
  • A competitive compensation package.
  • Opportunities for professional growth and development.


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