IT Team Manager Application Support
2 days ago
Overview:
We are seeking a Senior Application Support Analyst Leader to join our team at TPG Telecom. The successful candidate will lead and develop a team of application support analysts, managing a large team with different scopes and distributing tickets to specific groups.
Main Responsibilities:
- Generating reports on tasks and issue trends.
- Managing incident resolution and escalation of application issues.
- Reviewing permanent fixes and root cause analysis with the team.
- Collaborating with various business stakeholders, operational teams, business analysts, and developers.
Requirements:
- Bachelor's or College Degree in Computer Science/Information Technology or equivalent.
- At least 3 years' experience in an Application Support role or similar.
- At least 2 years' experience as a Team Leader of an Application Support team or similar.
- Excellent problem-solving and analytical skills.
- Demonstrated strong oral and written English communication skills.
- Absence of knowledge in SQL, Unix, and Java.
- Any experience with Frontier, Workbench, Novus is an advantage.
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