Data-Driven Insights Manager

4 days ago


Pasig, National Capital Region, Philippines Support Services Group Full time
Role Overview
Support Services Group (SSG) is a global leader in business process outsourcing (BPO) solutions, providing customer support, technical services, and back-office functions to top-tier clients worldwide. We are committed to delivering data-driven insights and strategic solutions that enhance operational efficiency and drive client success.

We are seeking a highly analytical and detail-oriented Forecasting Analyst Professional to join our team in Pasig City. This role is responsible for analyzing data trends, forecasting demand, and providing actionable insights to support workforce planning and operations.

Key Responsibilities:
  • Analyze historical data to develop accurate demand forecasts and resource requirements.
  • Provide actionable insights through data analysis and reporting to optimize workforce planning and operations.
  • Collaborate with operations, workforce management, and client teams to align forecasts with business objectives.
  • Monitor and track key performance indicators (KPIs) to identify trends and areas for improvement.

Requirements:
To succeed in this role, you should hold a Bachelor's degree in Statistics, Mathematics, Business Analytics, Economics, or related field. Furthermore, you should have 3+ years of experience in forecasting, data analysis, or workforce management, preferably in a BPO or contact center environment. Strong knowledge of statistical software and data analysis tools (e.g., Excel, SQL, Power BI) is also required.

Benefits:
We offer a competitive salary and benefits package, opportunities for professional development and growth, and a collaborative and supportive work environment.

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