Operations Manager Resolution Team

2 days ago

Taguig, National Capital Region, Philippines Merck Kgaa, Darmstadt, Germany Full time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

As a vibrant science and technology company, we believe in science as a force for good. We make a positive difference in millions of people´s lives every day.

Our passion for science and technology is what drives our more than 64,000 employees across 66 countries to find solutions to some of today's toughest challenges and create more sustainable ways to live.

Job Summary:

We are seeking an experienced and results-driven Operations Manager - Resolution Team to lead and manage two specialized teams: the Invoice Issue Resolution (IIR) Team and the Technical Team (TT). The IIR Team focuses on resolving issues related to invoice processing, such as GR/IR (Goods Receipt/Invoice Receipt) mismatches, Vendor Master Data discrepancies, and Travel & Expense (T&E) processes, while the Technical Team addresses ERP-related technical problems. The ideal candidate will have in-depth knowledge of Accounts Payable, Purchase Order systems, Vendor Master Data management, T&E processes, and ERP functionalities. This role requires exceptional leadership skills, operational expertise, and a problem-solving mindset to ensure seamless coordination and issue resolution across financial and technical processes.

Your Role:

  • Lead, coach, and develop both the Invoice Issue Resolution (IIR) and Technical Teams.
  • Foster a collaborative and high-performance culture, ensuring each team meets its goals.
  • Conduct performance reviews, provide feedback, and identify development opportunities for team members.
  • Lead the resolution of complex invoice processing issues such as Parked & Blocked invoices, Vendor Master Data inaccuracies, and Travel & Expense (T&E) discrepancies.
  • Oversee the resolution of technical ERP issues related to Accounts Payable, Purchase Order management, Vendor Master Data, and T&E processes.
  • Collaborate with cross-functional teams (e.g., Finance, Procurement, IT) to resolve escalated or complex issues.
  • Ensure effective communication and alignment with stakeholders, both internally and externally.
  • Track, monitor, and report on key performance indicators (KPIs) for both teams.
  • Identify recurring issues in Accounts Payable and Purchase Order, Vendor Master Data and T&E processes and collaborate with stakeholders to develop and implement preventive measures.
  • Drive continuous improvement initiatives aimed at streamlining invoice resolution workflows.
  • Leverage data and metrics to identify trends, reduce issue resolution times, and improve team efficiency.
  • Serve as the key point of contact for internal and external stakeholders.
  • Proactively address stakeholder concerns and ensure expectations are met or exceeded.
  • Act as a liaison between teams and other departments.
  • Maintain deep expertise in Accounts Payable processes, Purchase Order systems, Vendor Master Data management, Travel & Expense processes, and ERP functionality.
  • Ensure both teams adhere to company policies, compliance standards, and best practices.
  • Provide expert guidance on GR/IR reconciliation and other key processes.

Who You Are:

  • Bachelor's degree in Operations, Business Administration, Finance, or a related field.
  • 5+ years of experience in operations management, with at least 2 years managing teams in a technical or financial environment.
  • Deep knowledge of Accounts Payable, Purchase Order management, Vendor Master Data, Travel & Expense processes, and ERP systems (e.g., SAP, Oracle).
  • Proven experience resolving complex invoice processing, vendor data, T&E, and ERP system issues.
  • Excellent leadership, organizational, and communication skills.
  • Strong problem-solving abilities and a track record of driving process improvements.
  • Ability to inspire and guide teams toward achieving goals.
  • Ability to analyze data, identify trends, and implement solutions.
  • Expertise in resolving operational and technical issues.
  • Ability to build and maintain strong relationships with internal and external partners.
  • A continuous improvement mindset with experience streamlining processes.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of our diverse team

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