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Resolution Team Head

1 week ago

Taguig, National Capital Region, Philippines Merck Kgaa, Darmstadt, Germany Full time

We are a vibrant science and technology company with over 64,000 employees across 66 countries.

We are seeking an experienced Operations Manager - Resolution Team to lead and manage two specialized teams: the Invoice Issue Resolution (IIR) Team and the Technical Team (TT).

The IIR Team focuses on resolving issues related to invoice processing, such as GR/IR (Goods Receipt/Invoice Receipt) mismatches, Vendor Master Data discrepancies, and Travel & Expense (T&E) processes.

About the Position

This role requires exceptional leadership skills, operational expertise, and a problem-solving mindset to ensure seamless coordination and issue resolution across financial and technical processes.

  • Lead, coach, and develop both the Invoice Issue Resolution (IIR) and Technical Teams.
  • Foster a collaborative and high-performance culture, ensuring each team meets its goals.

You will have in-depth knowledge of Accounts Payable, Purchase Order management, Vendor Master Data, T&E processes, and ERP systems.