Insurance Operations Team Manager

3 days ago


Taguig, National Capital Region, Philippines Arch Global Services (Philippines) Inc. Full time
Job Description

The Underwriting Operations Team Manager is a crucial role at Arch Global Services (Philippines) Inc., responsible for leading and managing the Ceded & Captive Re Ops team. The ideal candidate will possess re/insurance expertise, strong leadership skills, and experience in process improvement.

  1. Lead and manage assigned team members to deliver high-quality services
  2. Coordinate and oversee the transition of new tasks and support areas
  3. Ensure service level agreements are properly measured and met by the team
  4. Identify and lead process improvement opportunities
  5. Support and monitor productivity and quality tracking

Key Responsibilities:

  • Collaborate with onshore management to provide ongoing feedback and reports
  • Develop and implement trainings to enhance team performance
  • Interview and hire new staff members
  • Complete performance reviews for team members
  • Provide coaching and guidance to new and less experienced staff

Required Skills and Qualifications:

  1. Advanced Microsoft Excel skills
  2. Proficient in PowerBI views and customization
  3. Strong data analysis and user-based technology capabilities
  4. Insurance background and knowledge


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