HR Operations Specialist

4 weeks ago

Manila, National Capital Region, Philippines Fresenius Medical Care Full time

HR Shared Services – HR Operations (For pooling only)

The HR Operations Specialist & Senior Specialist roles are part of a global team providing HR Operations backend support taking care of, but not limited to activities such as queries, requests, and issues resolution. Provides data support, maintenance, mass Data Record support (Template creation & Validation) and functionality Enhancement Support, vendor coordination, HR user training delivery.

Responsibilities

  1. Oversees operational execution and strategy of HR Shared Services teams based on supported languages.
  2. Responsible for managing day-to-day operations of the Global HR Administration team by monitoring workflow and employee records and tracking service gaps.
  3. Develop and maintain HR Operations knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users/Employees.
  4. Use the ticket management tool to update ticket's progress. Trouble-shoot, document User support tickets, and drive them to closure in a timely manner following FME processes.
  5. Maintain good working relationship with Users at all levels of the organization as well as vendors and customers, as needed, to support HR Operations query resolution.
  6. Execute data maintenance activities including preparation of mass record transaction templates, update supervisory organization, cost center, company, location and custom organizational structures, transaction data changes, run data audit reports etc.
  7. Interact with Global Support Team on incidents that require escalations.
  8. Actively monitor and research process gaps, conduct root cause analysis.

Qualifications:

  1. Bachelor's degree preferably Business/Psychology or any related course.
  2. Minimum of 2-3 years for Specialist and 4-7 years extensive experience in human resources management and HRIS support for Senior Specialist. With experience working in a Shared Services environment (preferably HR Shared Services).
  3. Willingness to work on graveyard shift and hybrid work arrangement.
  4. Enterprise Resource Planning knowledge in the following areas/modules preferred: Workday (or similar), SAP, ESP System, Ticketing Tool such as Dovetail/Service Now, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Adm, HR IT and HR Reporting.
  5. Excellent understanding of HR business processes. Familiar with standard concepts, procedures and practices within HR.
  6. Must have excellent customer service skills and must be a problem solver with strong analytical skills and creative thinking abilities.
  7. Excellent collaboration and ability to work cross functions and cultures beyond borders.
  8. Fluency in English is a must both written and verbal. Ability to speak other Asian languages would be an added advantage.
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