HR Services Specialist

4 days ago

Manila, National Capital Region, Philippines IntouchCX Full time $70,000 - $120,000 per year

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

The HR Services Specialist will perform a variety of day-to-day administrative functions related to our Human Resource Information System (HRIS). This role is responsible for ensuring data integrity, processing and reporting HR data, and ensuring documentation compliance

As HR Services Specialist, You Will…

  • Maintain and update HR information systems (HRIS) with accurate employee data, ensuring data integrity
  • Handle day-to-day administrative tasks, including filing, document preparation, and data entry.
  • Support the onboarding process, including facilitating NHO and requesting system access.
  • Maintain and organize employee records, ensuring compliance with company policies and legal requirements.
  • Manage the ticket raise in the HR Service Desk, addressing employee inquiries, providing information and directing them to the appropriate HR personnel when necessary.
  • Serve as an onsite point of contact for the HR Services team in relation to government and audit compliance
  • Maintain trackers and reports specific to assigned tasks
  • Undertake other ad hoc assignments as required

As HR Services Specialist, You Have…

  • Bachelor's or post-secondary degree in Human Resources (or equivalent)
  • 2 years of experience in Human Resources or equivalent
  • Excellent organizational and time management skills
  • Strong verbal and written communication skills
  • High aptitude for using HRIS systems
  • Strong analytical and problem solving skills
  • The ability to multitask and self-manage daily work
  • The ability to work in a fast-paced and time-sensitive environment
  • The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  • The ability to adapt to change and innovation
  • The ability to organize and follow up on multiple tasks/details with accuracy and timeliness
  • Commitment to maintaining quality service by establishing and enforcing organizational standards
  • The ability to adhere to all organizational policies and procedures
  • Good decision-making skills
  • Strong communication and interpersonal skills
  • Competence in planning and monitoring for results

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