Customer Support for Healthcare Account

2 weeks ago

Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time
Overview

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Responsibilities
  • Inbound Support: Receiving calls from client and address their concern / refill prescription
  • Verification: Calling clients for verification and process new prescription called in by the vet / doctor.
  • Customer Support: Provides customer support through different communication channels (phone, email, chat).
  • Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.
  • Collaborates with colleagues and different departments to resolve complex issues
  • Maintains accurate records on customer interactions, transaction, feedback, etc.
Qualifications
  • At least 6 months BPO experience handling any US Healthcare campaign
  • Good English communication skills (Oral and Written)
  • Must be Detail Oriented
  • Ability to multitask (taking in calls and responding to email)
  • organized and keen attention to details
  • Must know how to use MS Word, Excel, Outlook
  • Willing to work ONSITE in Buendia, Makati
  • Amenable working night shifts
What can we offer you?
  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills
Our commitment to you
  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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