Healthcare Account Professional

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱300,000 - ₱500,000
Healthcare Account Representative

We are seeking a highly skilled and experienced representative to manage our healthcare accounts.

  • Responsibilities:
  • Manage inbound and outbound calls efficiently, addressing inquiries, resolving issues, and providing exceptional customer service to healthcare clients.
  • Utilize expertise in healthcare accounts to navigate AthenaOne EMR system effectively.
  • Handle customer accounts in collections, ensuring timely and accurate resolution of outstanding balances, and negotiating payment arrangements when necessary.
  • Maintain detailed and accurate records of customer interactions, transactions, and account updates in the company database.
  • Requirements:
  • Proven experience in customer service, preferably in a healthcare environment, with knowledge of AthenaOne EMR software.
  • Demonstrated experience in handling collections accounts and familiarity with collections practices and regulations.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and effectively.
  • Strong problem-solving skills and the ability to think critically to resolve customer issues and concerns.
  • Proficiency in using computer applications and software, including MS Office Suite and customer relationship management (CRM) systems.

This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer service and have a strong understanding of healthcare accounts and collections.

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