Customer Service Associate for US Healthcare Account

3 weeks ago

Makati City, National Capital Region, Philippines ISTA Personnel Solutions Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Job Description:

  • Provides customer support through different communication channels (Phone, email, chat).
    • Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
      • Collaborate with colleagues and different departments to resolve complex issues
        • Maintain accurate records on customer interactions, transaction, feedback, etc.
          • At least 6 months BPO experiencehandling a Healthcare Account
          • Familiar with US Healthcare Insurance
          • Knowledge with Claims, Benefits, Denials is an Advantage
          • Good verbal & written English skills
          • Ability to display empathy and patience in addressing customer concerns
          • Strong problem-solving skills
          • Adaptability to a changing work environment
          • Ability to remain calm under pressure
          • Proficiency in using computer systems & relevant software
          • Willing to work onsite in Buendia, Makati or Shaw Blvd, Mandaluyong
          • Amenable working night shift

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
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