Healthcare Customer Support Specialist

3 days ago

Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000
Job Title

We are seeking a highly skilled and experienced professional to fill this role in our organization.

  • We are looking for an individual who possesses excellent communication skills, both verbal and written, and is able to resolve issues and accommodate customer inquiries in a timely and professional manner.
    • Provides support to customers through various communication channels (Phone, email, chat).
      • Resolves customer issues and accommodates their inquiries to ensure satisfaction with products or services.
        • Collaborates with colleagues and different departments to resolve complex issues.
          • Maintains accurate records of customer interactions, transactions, feedback, etc.
            • At least 6 months BPO experience handling a Healthcare Account.
            • Familiar with US Healthcare Insurance.
            • Knowledge with Claims, Benefits, Denials is an Advantage.
            • Good verbal & written English skills.
            • Ability to display empathy and patience in addressing customer concerns.
            • Strong problem-solving skills.
            • Adaptability to a changing work environment.
            • Ability to remain calm under pressure.
            • Proficiency in using computer systems & relevant software.
            • Willing to work onsite.
            Benefits:
            • Competitive salary.
            • Health Insurance with free dependents.
            • Night differential.
            • Attendance Bonus.
            • Paid time off.
            • Cash leave credits.
            • Performance Appraisal.
            • Work-life balance.
            • A focus on growing your career path.
            Our Commitment:
            • We value our employees and want to see them grow.
            • We foster an all-inclusive environment where everyone thrives.
            • We encourage continuous learning and innovation.

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