Collections Specialist

Join to apply for the Collections Specialist (Customer Care) role at Spring Financial.

PLEASE NOTE – This is a full-time permanent, overnight, work-from-home position.

• Monthly Salary: ₱31,000-₱36,000
• Monthly Performance Bonus up to ₱4,500
• Internet Reimbursement up to ₱2,000 Per Month
• Annual Paid Company Outing
• Paid Time Off Up to 8 Calendar Days Per Year

• Collections Experience: 3-5+ years of experience in collections, preferably in a contact center (BPO) environment.
• Sales Knowledge: Background in sales is a major asset.
• Cross Functionality: Comfortable using multiple applications and monitors simultaneously to manage account workflows efficiently.
• Customer Service Extraordinaire: Strong active listening skills, with the ability to convey information clearly and handle challenging customer interactions effectively.
• Career Maturity: Confident and professional demeanor when addressing sensitive topics.
• Solutions Oriented: A solution-focused mindset with the ability to think critically and make accurate decisions.
• Growth Oriented: Open to feedback, with a commitment to continuous improvement and growth.
• A reliable internet connection - No Pocket Wifi

• Handle inbound and outbound calls, live chats, emails, and text messages from current Spring Financial borrowers.
• Conduct negotiations for the collection of outstanding accounts with a focus on professionalism and empathy, while ensuring customer satisfaction is maintained.
• Act as the primary point of contact for all collection matters, striving to resolve overdue accounts in an efficient and effective manner.
• Find and implement the correct solution for each customer, whether it's adjusting a payment date, processing an early payment, or restructuring loan terms.
• Provide excellent customer service, clearly answering questions and providing accurate information.
• Help customers understand their financial circumstances, credit files, and income, and how these relate to their borrowing options.
• Build rapport with customers, ask questions, carry on conversations, and be curious to learn more about their needs.
• Collaborate with client care team members on individual files to find the best solutions for customers.

Spring Financial is revolutionizing financial access for Canadians, providing smart credit-building, mortgage, and lending solutions. Millions struggle with high-interest debt and limited financial options—we're here to change that.

As one of Canada's fastest-growing fintech companies, annually we help 1 million customers explore their financing options with ease—online, via text, or over the phone. Our dynamic, innovative team thrives on collaboration, growth, and making a real impact.

If you're ambitious, driven, and ready to grow your sales career, Spring Financial is the place for you. Join us and be part of something bigger

To learn more about our products please visit our website here: www.springfinancial.ca.

• Step 1: Initial Contact - Our Talent Acquisition Coordinator will connect with you to confirm your experience and understand what you're looking for.
• Step 2: Interviews & Assessment - If there's a fit, you'll be scheduled for an interview with the Hiring Manager. Successful candidates will then undergo a background check, including verification of your identity and work-from-home setup.
• Step 3: Offer & Onboarding - Once you pass the background check, you'll receive your job offer and begin onboarding. This includes scheduling time with our Technical Team to ensure your computer is properly set up for your first day.