Territory Account Manager

1 week ago

Manila, National Capital Region, Philippines Pluxee Philippines Incorporated Full time

NOTE: Interview will be done ONSITE

Responsibilities

To gather competitor and customer data through field sales activities or phone calls in order to create awareness of local market trends and competitors' activities.

  • Interacts with customers, face-to-face, to establish market information specific to them.
  • Observes local market trends and relates impacts upon their customers.
  • Collects competitor intelligence.
  • Shares information within the sales team to improve the ability of yourself and others to identify the most applicable PLUXEE service against competitor product offers.
  • Passes on the information gathered to the Sales Director for further analysis.

Selling

To win and develop customers within a specific geographic territory or pre-selected database customer base in order to generate and meet volume targets within the guidelines set out and within the policy and centrally agreed sales processes in order to meet both individual, team activity, and productivity KPIs.

  • Plans and prepares for sales visits to both existing and prospect customers e.g. contact person, address, trading history, etc.
  • Performs visits to appropriate contacts within existing and prospect customers according to the standard activity KPIs and centrally agreed sales processes.
  • Consistently presents the full range of products, services, and value-added solutions to every customer.
  • Wins new customers through the closing of business on simplified tariffs.
  • Develops existing customers via up-selling and/or cross-selling.

Customer Relationship Management

To ensure we keep the active customers within a specific geographic territory or pre-selected database through building lasting relationships and enhancing customer satisfaction.

  • Forms professional and appropriate relationships within customer organizations through face-to-face contact in order to meet customer needs.
  • Provides a channel of communication between PLUXEE and its customers, facilitating resolutions of complaints and queries (i.e., service failures, invoice queries).
  • Specifically performs follow-up visits.
  • Ensures customers are kept up to date with relevant PLUXEE information and products.
  • Establishes appropriate relationships and communicates with other relevant functional areas.

Sales Administration

To perform all sales administration activities in order to maintain accurate information essential to sustain business volume and customer service.

  • Acts upon information provided by the Marketing or Finance department relating to e.g., Up/Down Traders, Customers not trading to profile, etc., in consultation with the Sales Manager and Sales Director.
  • Accurately completes sales reports within agreed time frames.
  • Completes and updates customer information and documentation as required by the business.
  • Accurately updates the Sales systems on a timely basis in order to ensure complete and current client information is held.
  • Reviews sales performance and prepares presentations as necessary for sales meetings and weekly debriefs.
  • Provides input as required into the quarterly sales reviews.

Customer Experience

At any time and anywhere perform the activities and display the behaviors that are designed to deliver a distinctive Customer Experience. These activities and behaviors are highlighted in accordance with the values and beliefs of PLUXEE and in any additional Customer Experience behavioral guideline applicable to the role.

JOB PROFILE

  • Bachelor's degree with Business or Marketing Major is preferable.
  • At least 2-3 years of face-to-face sales experience.
  • Proven track record in achieving sales targets.
  • Organizational awareness (structure, products, and services).
  • Business-to-business selling skills.
  • Background in customer handling and service.
  • Solutions-oriented approach.
  • Excellent presentation and probing skills.
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