Workforce Analyst
2 days ago
At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals — every person, in every role, for our company and our clients.
Sound like the right fit? Your tomorrow looks bright at Ubiquity.
Your Role:
Day-to-day responsibilities:- Manage the global seat allocation for agents.
- Consolidation of data across all programs.
- Analyzes gathered data and ensures utmost accuracy.
- Works with WFM Delivery, Operations, and other Support groups on tasks pertaining to centralized reporting and seat capacity.
- Assist WFM Planner on new program sizing.
- Minimum 2 years of experience in MIS/WFM role with a basic understanding of scheduling, forecasting, and capacity planning.
- Experience in extracting data from CMS and other reporting platforms.
- Experience in automating tasks/reports that are manual to reduce cycle time and defects.
- Advanced user of G Suite Apps, Excel, and other MS Office applications.
- Knowledge in VBA, SQL, macros, linked data, pivot charts, and visualization tools.
- Experience in developing dashboards with useful visualization.
- Must have a good attendance record.
- Amenable to work onsite and graveyard shifts.
- Excellent time management and prioritization skills.
What we do.
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
Come as U are, because U Matter at Ubiquity.
We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone can contribute their ideas and feels free to be their most authentic self.
About UsRecognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
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