Head of Sales and Service

4 weeks ago

Ayala Alabang, National Capital Region, Philippines GEA Group Full time

Responsibilities / Tasks

  • Define and implement sales & service strategies to achieve revenue targets across products/services.
  • Lead and manage the national sales & service team including recruitment, training, performance management, and motivation.
  • Identify new market opportunities, partnerships, and business channels.
  • Establish sales & service performance metrics, forecasts, and budgets.
  • Work closely with marketing to align go-to-market strategies and promotional campaigns.
  • Develop and oversee a customer service strategy focused on improving client satisfaction and retention.
  • Lead service delivery teams to ensure high-quality, consistent customer experience.
  • Implement systems to monitor customer feedback and resolve complaints efficiently.
  • Drive the adoption of technology to enhance service delivery (CRM tools, etc.).
  • Liaise with product, marketing, operations, and finance teams to align objectives.
  • Serve as the voice of the customer internally, providing insights into product/service improvement.
  • Report on performance results to the executive team and make strategic recommendations

Your Profile / Qualifications

  • Master's Degree in engineering is an advantage
  • Licensed Engineer or equivalent educational attainment
  • Excellent organizational and leadership ability
  • Outstanding communication and negotiation skills.
  • Experience in planning and implementing sales strategies
  • Good business sense
  • English and local language
  • Analytical mind
  • Problem solving aptitude
  • Leadership and team development
  • Strategic planning and execution
  • Customer-centric mindset
  • Data-driven decision making
  • Conflict resolution and negotiation
  • Change management

Did we spark your interest?
Then please click apply above to access our guided application process.

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