French-Speaking Customer Support Specialist

3 weeks ago

Ilocos Norte Philippines Buscojobs Full time

Job Postings (Refined)

Multiple positions listed with varying locations and responsibilities. The core responsibilities generally cover customer support, technical support, or VoIP/IT-related roles with hardware/software troubleshooting, issue escalation, and client interaction. Qualifications typically include 1-3 years IT/CS experience, willingness to work varied shifts (including nights or weekends), and basic to intermediate computer skills. Education commonly expects a bachelor’s degree or equivalent experience; some roles accept 2 years of college or HS diploma with relevant work history. Travel and on-site requirements are noted in several listings.

Responsibilities (typical across listings)
  • Repairing, maintaining, and upgrading hardware and equipment for optimal workstation performance (Desktop Support Engineer).
  • Troubleshooting hardware/software problems, providing end-user assistance, and escalating to higher support levels as per process.
  • Managing service requests, software installation, new computer setups, upgrades, and preventive maintenance on PCs, laptops, printers, and peripherals.
  • Providing customer service and technical support to clients, with a focus on timely and accurate resolution.
  • Handling VoIP/Networking-related support, provisioning, and troubleshooting where applicable.
  • Maintaining documentation and updating reports related to customer or buyer interactions and project tasks.
Qualifications (typical)
  • IT-related experience: 1-3 years in technical support, IT support, or customer service roles.
  • Familiarity with ticketing tools (e.g., ServiceNOW, LanDesk) and basic networking/VoIP concepts.
  • Willingness to work 5-10 hour shifts, including nights, weekends, or holidays as required; travel to different sites may be required.
  • Academic background: Bachelor’s degree preferred; or 2 years of college with relevant experience; fresh graduates may be considered for certain roles.
  • Language: English proficiency; for some roles, French language skills may be required (as in French Speaking position).
Job Types and Schedules
  • Fixed-term or full-time contracts (e.g., 12 months with renewal options).
  • Shifts include night, rotating, or day schedules depending on the site.
Locations and Setup
  • On-site requirements in locations such as Clark, Pampanga; San Fernando Pampanga; Porac, Pampanga; Sabanilla, Mexico, Pampanga, and others depending on the posting.
  • On-site setup and travel as specified per posting.
Benefits and Perks (examples)
  • Health insurance, paid training, and other employee benefits where applicable.
  • 13th month salary, overtime pay, and performance bonuses for eligible roles.
  • Parking, transportation services, and onsite meals or other staff amenities in some postings.

Note: This refined description consolidates multiple similar postings into a unified outline while preserving the core content and intent of the original listings. Where specific details vary by posting (e.g., location, exact title, required language), those are noted within the respective sections above.

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