French-Speaking Customer Support Specialist

3 weeks ago

Philippines Buscojobs Full time

Client Services Manager

Posted 1 day ago

Job Description

We are expanding our services by launching a new division dedicated to supplying high-quality interns from the Philippines to overseas companies. This is an exciting opportunity to be part of a pioneering team that will shape and grow this new service line from the ground up.

Key Responsibilities:

  • Work with company directors to design and implement processes for the new internships division.
  • Manage client onboarding and maintain strong, long-term relationships with overseas companies.
  • Serve as the main point of contact for client inquiries, ensuring timely and professional communication.
  • Oversee intern placement processes, from client requirement gathering to candidate matching and support.
  • Supervise and mentor the junior team member, delegating tasks and providing guidance.
  • Prepare client reports, performance updates, and feedback summaries.
  • Monitor service quality and continuously improve processes to enhance client satisfaction.
  • Collaborate with internal departments (HR, Recruitment, Accounts) to ensure seamless operations.
  • Take a proactive role in problem-solving and issue resolution with both clients and interns.
  • Support business growth through client retention and service excellence.

Qualifications:

  • Proven experience in client services, account management, or operations management (BPO or outsourcing background preferred).
  • Strong communication and relationship-building skills with international clients.
  • Ability to work independently in a start-up style environment, creating structure and processes where needed.
  • People management skills with the ability to coach and supervise junior staff.
  • Excellent organizational and problem-solving abilities.
  • Comfortable working late shifts (2pm–11pm PH time) to align with international clients.
  • Strong attention to detail and commitment to delivering high-quality service.

Benefits:

  • Opportunity to be part of a pioneering team shaping a new business line.
  • Direct exposure to international clients and industries.
  • Competitive salary and benefits package.
  • Supportive leadership and a collaborative environment.

Join us as a Client Services Manager and elevate your career by driving exceptional client experiences in a dynamic, innovative environment. Apply now to make an impact

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