French-Speaking Customer Support Specialist

Technical Support Engineer

Posted 1 day ago

Job Description

Technical Sales Engineer

A Technical Support Engineer with knowledge in fire protection systems typically needs a mix of technical expertise, sales acumen, and customer service skills.

Responsibilities

• Technical Support: Collaborate with the sales team to provide technical support and information during the sales process. Respond to customer inquiries and provide data on products, installation, and maintenance procedures. Assigned in Sales and Marketing Department.
• Needs Analysis: Assess customer requirements and recommend appropriate fire safety solutions, ensuring compliance with relevant codes and standards (e.g., NFPA, local regulations). Conduct site visits and risk assessments to identify potential fire hazards and recommend suitable fire protection systems.
• Product Knowledge: Maintain in-depth knowledge of our product range, including fire alarms, suppression systems, sprinkler, kitchen fire suppression system and FM200. Stay updated on industry trends, new technologies, and competitor offerings.
• Proposal Development: Prepare and present detailed technical proposals, bids, and quotations tailored to client specifications. Collaborate with engineers and project managers to ensure solutions meet technical and budgetary requirements.
• Customer Education: Develop technical content for customer-facing documentation and engagement through social media, including manuals and installation.
• Customer Relationship Management: Build and maintain strong relationships with clients, contractors, and key decision-makers in target markets.

Qualifications

• Bachelor\'s degree in mechanical engineering (Licensed) or related field.
• Certifications in fire protection systems (e.g., NFPA standards, local fire codes) can be an advantage.
• Knowledge or experience in fire life safety systems – FDAS, AFSS, KFSS & FM200.
• Experience in preparing proposals, quotations, and technical presentations.
• Ability to collaborate with marketing teams to align technical content with branding.
• Must know how to drive.

Job Details

Job Type: Full-time

• Company events
• Paid training
• Promotion to permanent employee

Technical Support Specialist

Posted today

Job Description

Got technical support experience? Get hired and jumpstart your iQorian journey with us. Be More with iQor

From customer interactions to product support, we\'ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let\'s get started

You\'ve got energy, enthusiasm, drive and determination. We\'ve got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let\'s match

Our Customer Service Representatives or Call Center Agents are responsible for:

• Handling inbound customer service calls;
• Processing inbound sales calls;
• Taking inbound or placing outbound collections calls;
• Answering technical support inquiries via incoming calls, chat or email;
• Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and
• Performing other duties as assigned.

• Previous six months or more call center or customer service experience is required;

• Ability to develop rapport and demonstrate a caring attitude;
• Excellent data entry and internet navigation skills;
• Clear and distinct oral and written communication skills in English;
• Must be detail oriented;
• Dynamic interpersonal and judgment skills;
• Professional demeanor and dependable work ethic;
• Ability to work in a fast-paced environment and multi-task; and
• With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Job Type: Full-time, Permanent

IT Technical Support

Posted today

Job Description

• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
• Experience in Windows & non-Windows Operating environment
• Recommend and apply solutions, including on-site repair for remote users
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

Technical Support Engineer

Pulong Santa Cruz, Laguna ₱ - ₱ Y Gloval Integrated Solutions and Technological Services Inc.

Posted today

Job Description

Technical Support Engineer

1. Technical Support:

• Collaborate with the sales team to provide technical support and information during the sales process.
• Respond to customer inquiries and provide data on products, installation, and maintenance procedure.

2. Needs Analysis:

• Assess customer requirements and recommend appropriate fire safety solutions, ensuring compliance with relevant codes and standards (e.g., NFPA, local regulations).
• Conduct site visits and risk assessments to identify potential fire hazards and recommend suitable fire protection systems.

3. Product Knowledge:

• Maintain in-depth knowledge of our product range, including fire alarms, suppression systems, sprinkler, kitchen and FM200.
• Stay updated on industry trends, new technologies, and competitor offerings.

4. Proposal Development:

• Prepare and present detailed technical proposals, bids, and quotations tailored to client specifications.
• Collaborate with engineers and project managers to ensure solutions meet technical and budgetary requirements.

5. Customer Education::

• Develop technical content for customer-facing documentation and engagement thru social media, including manuals and installation. 5.

6. Customer Relationship Management:

• Build and maintain strong relationships with clients, contractors, and key decisionmakers in target markets.

Requirements:

• Bachelor\'s degree in Mechanical Engineering or a related field.
• Proven experience in technical sales and technical background, preferably in the electrical, mechanical, and general engineering industry.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Must Know how to drive.

Customer Support Jr. Staff

Tanauan, Batangas ₱ - ₱ Y Philippine Manufacturing Co. of Murata, Inc

Posted today

Job Description

• Graduate of Vocational course (Technical or Electronics course related) or at least 2-3 years in college,
• With experience in manufacturing company is preferred,
• Knowledge in process flow chart understanding,
• With hands on experience in MS Office,
• Must have keen attention to details and responsible.
• To support in smooth flow of complaint handling in order to achieve leadtime,
• To provide early detection of abnormality to prevent possible complaint and increase customer satisfaction,
• Support preparation in accordance to company audit handling standards, procedures and instructed activities.

293 French Speaking Call Center jobs available on Indeed.com. Apply to Call Center Representative, Bilingual Customer Service Associate, Bilingual Call Center Representative and more.

Customer Support Jr. Staff

Tanauan, Batangas ₱ - ₱ Y Philippine Manufacturing Co. of Murata, Inc.

Posted today

Job Description

• Graduate of Vocational course (Technical or Electronics course related) or at least 2-3 years in college,
• With experience in manufacturing company is preferred,
• Knowledge in process flow chart understanding,
• With hands on experience in MS Office,
• Must have keen attention to details and responsible.
• To support in smooth flow of complaint handling in order to achieve leadtime,
• To provide early detection of abnormality to prevent possible complaint and increase customer satisfaction,
• Support preparation in accordance to company audit handling standards, procedures and instructed activities.

Associate - Customer Support Agreement (Reliever)

Posted today

Job Description

About the role

As an Associate - Customer Support Agreement (Reliever) at Monark Equipment Corporation, you will play a crucial role in providing exceptional customer support. Based in San Pedro City Laguna, this full-time position is responsible for handling inbound customer inquiries and delivering high-quality, efficient service. You will be a key point of contact, ensuring customers receive the assistance they need in a timely and professional manner.

What you\'ll be doing

• Responding to customer inquiries via phone, email, and other communication channels
• Execution of contracts by monitoring and coordinating schedules, work orders and concerns.
• Maintaining detailed records of customer interactions and following up on unresolved issues.
• Collaborating with cross-functional teams to enhance the customer experience.

What we\'re looking for

• Mus be a graduate of any four (4) year course.
• Strong communication and interpersonal skills, with the ability to listen actively and respond effectively to customer needs.
• Excellent problem-solving and critical-thinking abilities to address complex customer inquiries.
• Attention to detail and the ability to maintain accurate records and documentation.

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Location

Carmona, Cavite Sutherland

Posted today

Job Description

You are joining Sutherland , a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Customer Service Associate , you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

You are also expected to:

• Provide an excellent customer service assistance to clients
• Enjoy a set of Industry-leading benefits
• Get paid while in training
• Experience a set of global opportunities
• Grab not a job, but a promising career

MINIMUM QUALIFICATIONS:

• Finished at least 2 years in college (or High School Graduate + work experience)
• Excellent English written and verbal communication skills
• Good knowledge of computers
• Ability to take the initiative to continuously enhance product, quality and technical skills

JOB HIGHLIGHTS:

• Enjoy a set of Industry-leading benefits
• Get paid while in training
• Receive HMO and free dependent
• Employee referral incentives
• Vacation and Sick Leaves
• We have sites nationwide that can be near your location
• Stable & secured company

Benefits:

• Paid training

Schedule:

• 8 hour shift
• Rotational shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Education:

• Senior High School (preferred)

Experience:

• Customer Service Representative: 1 year (preferred)

Language:

• English (preferred)

Customer Service- Apparel Support

Posted today

Job Description

REQUIREMENTS:

College Graduate at least 4 years course.

Must be Computer Literate.

Fast learner, easy to get along with and Hardworking.

Summary job description:

Received PR from Sales Department- have it encoded on the monitoring.

Sending of daily output monitoring to Sales Dept. Assist Superior on the need data.

Coordinate with Cutter as well as Sewers regarding sewing items.

Prepares transmittal for all finished goods.

Coordinate with the warehouse personnel regarding issuance of fabric.

Job Type: Full-time

• Health insurance
• Paid training
• Transportation service provided

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